Retail Training and Communications Coordinator; Bilingual), Operational Solutions

As the Retail Training and Communications Coordinator on the Operational Solutions team, you will support the delivery of NAM Retail Training and Communications across our store network. This is a coordination-heavy role at the centre of two connected disciplines – training and communications – working closely with the managers and program managers on Retail Training and Communications – NAM to keep programs organized, on schedule, and effectively delivered to stores.

This role requires exceptional organization, strong written and verbal communication skills, and the ability to manage multiple training and communication projects at once in a fast-paced retail environment.

The ideal candidate is passionate about retail training and communications, enjoys the logistics of bringing programs and learning events to life, and thrives on keeping complex, multi-stakeholder projects moving forward.

The ideal candidate is passionate about retail training and communications, enjoys solving problems, and thrives in supporting teams through clear processes and effective coordination.

The Operational Solutions team designs the ideal conditions for stores to get everything done. We act as a cornerstone of our channel team, and we are the conduit between the retail stores and the cross-functional partners ed at HQ, Operational Solutions is responsible for representing stores in cross-functional projects; partnering to create clear, concise store communications, implement programs to stores, develop store operating frameworks and define recurring processes.

• Partnering with Training & Communications Program Managers to gather information, track action items, and ensure alignment on projects and programs, both initiative and cyclical
• Supporting the coordination and delivery of NAM Retail Training initiatives, including core and cyclical training programs
• Coordinating NAM Retail Communications, ensuring stores receive clear, accurate, and timely information
• Supporting the planning and logistics of training and learning events, including timelines, milestones, and on-the-ground coordination
• Maintaining accurate data set for the NAM Retail Training & Communications team’s day-to‑day programs and initiatives
• Partnering with the Senior Manager, Retail Training and Communications – NAM and cross‑functional stakeholders to gather information, track action items, and ensure alignment on projects

• Supporting the development and improvement of processes to keep pace with a high growth organization
• Supporting the rollout of new retail programs, systems, and operating procedures
• Identifying opportunities to streamline processes and reduce operational complexity for stores
• Partnering on initiatives supporting business growth, and evolving retail operating models
• Contributing to continuous improvement projects that improve the store experience and operational effectiveness

• You are fluent in English and French (spoken and written)
• You have a degree or post-secondary education in business, communications, education, or a related field, or equivalent experience
• You have 2+ years of experience in coordination, communications, or project coordination
• You have 2+ years of experience working in a retail environment
• You are exceptionally organized, with an eye for detail and accuracy
• You are open and approachable, with a customer-service focused mentality
• You have excellent interpersonal and…