Retail Assistant Manager

Job Title:

Assistant Manager Of Retail Status:
Year-round

Reports to:

Manager job title

Salary: $25.00 per hour About Mount Washington At Mount Washington Alpine Resort, we’re more than a workplace. We’re a mountain community brought together by a shared love of adventure, the outdoors and creating unforgettable experiences. Guided by our vision of Adventure with Purpose, we put people first, look out for one another and have plenty of fun along the way. Our values of Passion, People First, Accountability, Teamwork, Fun and Resilience shape everything we do.

If you’re ready to bring your energy, embrace the mountain lifestyle and help create a place where both our team and guests can thrive, there’s a place for you here.

What We Offer Supportive team environment with mentoring and training.

A FREE Seasons Pass for you, and family passes

Health and Dental benefits 5% RRSP matching

Bonuses for referring new staff

Daily staff shuttle bus, during winter season December to April, from town and the base for easy transportation

Resort discounts, including retail, rentals, lessons, and food Access to pro deals and other ski resort reciprocal ticket deals

Job Summary:

To assist the Retail Manager in overseeing the day-to-day operations of Outdoor Elements, ensuring excellent customer service, effective staff supervision, accurate cash and inventory controls, strong merchandising standards, and the overall efficient operation of the store.

The Assistant Manager will act as a key support to the Retail Manager and provide leadership to the retail team in the manager’s absence.

Role Responsibilities:

Assist the Retail Manager with the day-to-day operations of Outdoor Elements and act as the floor supervisor when the Retail Manager is unavailable.

Assign daily tasks and follow up to ensure they are completed.

Maintain a clean, organized, and well-merchandised store with appropriate stock levels.

Lead by example by providing excellent customer service and handling customer concerns professionally. Make the Retail Manager aware of customer warranty issues and assist with resolving them when appropriate. Bring significant customer concerns or complaints to the Retail Manager’s attention, and identify opportunities to improve the customer experience and make recommendations as appropriate.

Assist within the other retail operations around the resort as needed, including Raven, Demo and Bike retail

Assist with the hiring, onboarding, training, coaching, and ongoing development of retail staff.

Train and coach staff on customer service standards, store procedures, POS systems, cash handling, and inventory controls.

Assist with scheduling and staffing levels, monitor attendance and payroll information, adjust daily staffing levels based on business volume and operational needs, and communicate any discrepancies or concerns to the Retail Manager.

Oversee daily cash-out procedures, support cashiers with POS processes, and help ensure accurate cash handling.

Assist with receiving, inventory counts, spot checks, replenishment, stock monitoring, product ordering, pricing, tagging, displays, and merchandising.

Maintain open communication with the Retail Manager, supervisors, lead hands, and other departments regarding operational, staffing, inventory, customer service, and maintenance concerns.

Assist with implementing new procedures, systems, and initiatives, and support the Retail Manager with other duties and projects as required.

Qualifications:

Previous retail or customer service experience with demonstrated leadership ability.

Strong communication, organization, and problem-solving skills.

Ability to provide excellent customer service and lead by example in a fast-paced retail environment.

Ability to train, coach, and support team…