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Ecommerce Digital Marketing Data Analyst

Specialist, Omnichannel - Digital Experience NAM

Job in North Vancouver, BC, Canada
Listing for: Arc'teryx
Full Time position
Listed on 2026-10-10
Job specializations:
  • Retail
    Ecommerce, Data Analyst
  • IT/Tech
    Ecommerce, Digital Marketing, Data Analyst
Job Description & How to Apply Below

Department
:
Operations Solutions - NAM

Reports to
:

Senior Manager, Omnichannel Operations NAM

Your Opportunity at ARC’TERYX:

As the Specialist, Omnichannel Digital Experience, you will support how Arc'teryx's retail stores, Omnichannel services, and guest experiences show up across digital channels. Working closely with Digital Commerce, Product, UX, Analytics, Marketing, and Retail Operations teams, you will contribute to improvements that connect online and in-store shopping journeys.

Through data-driven insights, cross-functional collaboration, and continuous improvement, you will identify opportunities, provide recommendations, and support implementation of enhancements that improve guest engagement, Omnichannel service adoption, store visibility, and future digital capabilities. Your work will help support a seamless and connected Omnichannel experience, with strategic direction and prioritization set by the Senior Manager and relevant Digital Product leaders.

Meet Your Future Team:

The Operations solutions team plans and manages services, tools and initiatives that support our retail and digital teams in the service of our guests and store teams. We collaborate with cross-functional resources and external vendors to define and deliver business goals, and we inform intuition with data to continually improve our decision-making. Our team helps to prepare our business for the future, while ensuring we operate at our best in the present.

If you were the Specialist, Omnichannel – Digital Experience now, here are some of the core activities you would be doing:

Support Omnichannel Digital Experience

  • Identify and support implementation of opportunities that may improve store traffic, Omnichannel conversion, Click & Collect adoption, and store-driven digital revenue through experience, service, and merchandising enhancements.
  • Partner with Digital Commerce, UX, Product, and Retail Operations teams to continuously improve how guests discover, engage with, and transition between digital and physical retail experiences.
  • Assess digital guest journeys and cross-channel handoff points to identify opportunities that improve service adoption, guest satisfaction, and operational efficiency.
  • Support New Store Openings by coordinating and maintaining digital store content, services, inventory visibility, and Omnichannel experiences across web and app platforms.

    • Contribute to Ecommerce Roadmaps & Initiatives

  • Provide NAM retail and guest experience input to Ecommerce and Digital Product teams to support Omnichannel roadmap planning and help ensure retail and guest requirements are considered in future enhancements.
  • Share data, insights, and operational feedback to inform prioritization discussions for digital capabilities that strengthen the connection between ecommerce and retail, including inventory visibility, fulfillment services, store discovery, and post-purchase experiences.
  • Support the development and rollout of new Omnichannel capabilities including Click & Collect, Endless Aisle, store inventory visibility, Buy Online Ship to Store, and future fulfillment experiences.
  • Provide guest, store, and operational impact assessments for new digital capabilities, ensuring solutions are scalable, support operational excellence, and enhance the guest experience.
  • Support the investigation, testing, and resolution of Omnichannel service and platform issues, partnering with Ecommerce and Technology teams to ensure a stable and reliable guest experience.

    • Support Digital Performance & Insights

  • Track, analyze, and summarize the impact of Omnichannel digital initiatives on store traffic, service adoption, conversion, guest engagement, and store-driven sales performance to support decision-making.
  • Partner with Analytics teams to…
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