Terminal Attendant

Job Description

TERMINALATTENDANT

Horseshoe Bay

Seasonal

The opportunity

We are seeking individuals who are passionate about providing amazing customer service whileprioritizing safety and creating a positive environment.

Reporting to the Terminal Manager,Terminal Attendantsare responsible for:

• Directing traffic during loading/unloading procedures, pre-inspecting vehicles to ensure theycomply withsize restrictions and dangerous cargo regulations; redirecting vehicles to the correct holding lane; andidentifyingvehicles that mayrepresenta safety hazard on the vessel.

• Communicating in person, by phone and byhandheldradio with the Tower, Ships Officer, and Terminal Supervisor to ensure the safe and efficient loading and discharge of vessel traffic.

• Maintaining the Terminal buildings and the Terminal grounds including emptying trash containers, sweeping the compound; washing down building exteriors and interior and exterior windows; cleaning the washrooms; and dusting and vacuuming building interiors.

• Responding to passenger queries; providing route and schedule information; andassistingpassengers with problems.

• Working on ramps and docks;assisting with vessel docking, handling moo

• .ring lines; giving the all clear for vessel departure as required; assisting the vessel in ship-to-shore power hook up; checking for and advising the vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles, and weight restrictions; and working with the loading officer and vessel crew for the safe transit of vehicles between shore to vessel. Additionally,operatinga variety of company vehicles, including large trucks, in restricted spaces.

• Performing additional duties including stocking the Coffee Shop and general Terminal stores; handling baggage and lost and found items; conducting security rounds; driving the forklift; participating in fire drills and responding to emergency situations; moving furniture; shoveling and salting snow and ice; handling ships lines; and operating rescue boats, garbage compactors, and terminal vehicles.

What you bring to the team

You are enthusiastic, reliable, and service orientated individual who excels working in a fast passed customer focused environment. You are an excellent communicator and work well in a team environment. In addition, you are comfortable working in a physical environment and working outside in all weather conditions.

Please note that terminal operations run 24 hours a day, and applicants willbe required to work graveyard shifts as operationallyrequired.

You have one (1) year of customer service experienceandpossessa

Class 5 or 7N Drivers Licence with a clean ICBC Drivers Record Report.

Preference may be shown to applicants who hold an Occupational First Aid Level 3.

Here isa great videothat gives you some insight into the role. Have a watch and see if this is the right position for you:

Join us!

If this sounds like your nextgreat career move, please submit your cover letter and resume by May 31, 2026.
Please ensure to upload any relevant certificates you currently holdduring the application process.

"We connect communities and customers to people and places important in their lives"

At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety,service and satisfaction.

Wesupport employment equity and diversity in the workplace,and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants;however,only those selected for an interview will be contacted.