Transportation Operations Manager

The Transport Operations Manager is responsible for overseeing & optimizing the transportation processes to ensure efficient on-time deliveries and to resolve potential delays as they arise. This role involves shipment follow-up and tracking on a weekly basis, operational issue resolution, first level escalation management, and collaboration with key stakeholders such as carriers, distribution centres, and brand partners.

• Operational escalations: Act as the first level of escalation for transport-related operational issues, ensuring swift resolution.
• Service provider & DC meetings: Conduct regular operational meetings with carriers and distribution centers to align on performance and expectations.
• Route management: Maintain and optimize transportation routes using SAP tables to enhance efficiency and cost-effectiveness.
• Allocation management: Manage the allocation of shipments to carriers and routes to balance cost, service level, and operational constraints.
• Claims management & LSO: Handle transport-related claims, liaise with service providers, and ensure compliance with legal and service obligations.
• Exception management: manage exceptions in shipping and account set-up with parcel and freight carriers, orchestrate the in- and external communication

• Shipment Follow-Up:
  Monitor and track shipments on a weekly basis to ensure on-time delivery and resolve potential delays.
• Ensure accurate Shipment tracking/reporting
• Manage the inbound shipments and coordinate with local carriers for accurate arrival times
• Collaborate with DC’s and ensure “as planned” shipment execution
• Monitor and improve service agreements as well as lead-times, and audit them based on SLA’s
• Manage the escalation process for service failures to ensure corrective actions are in place
• Direct shipments:
  Oversee and coordinate direct shipments from factories to customers, ensuring smooth execution and minimal disruptions.

• Oversee and actively manage Outbound shipments on a frequent basis, in alignment with the Account Manager
• Collaborate with DC’s and Omni-channel sales teams (weekly basis)
• Monitor and improve service agreements and lead-times
• Contribute to Outbound transportation projects in close relationship with all internal/external stakeholders (DC, customs, IT, …)
• Support carriers’ performance evaluation based on our service framework in terms of reliability, quality, cost
• Introduce service/quality criteria defined by the management and audit them based on SLA’s
• Manage all escalations coming from carriers, internal customers or departments resolving issues and provide solutions
• Retail Deliveries:
  Manage and oversee the delivery process for retail partners, ensuring efficient last-mile execution.

* Business travel required 20% of the time

• Knowledge of supply chain management and distribution chain
• Knowledge of transportation modes (Sea, Air, Road freight, Parcel)
• Fluent in English – verbal and in writing
• Computer skills:
  Microsoft Office, TMS (Transportation Management System), SAP ERP/TM is a plus
• Knowledge of Incoterms and Customs processes
• Knowledge in process management
• Result orientation, ability to execute operations and to take operational actions proactively
• Good communication - verbal and in writing
• Attention to details and ability to check and report factual & reliable information
• Structured and organized
• Autonomy
• Ability to stand back & to deal with uncertain situations, adaptation & flexibility
• Sense of customer service
• Ability to work as a team member and to collaborate
• Ability to analyze situations, to prioritize and to find solutions with the different stakeholders
• Ability to work in a multicultural environment

• minimum 5 years professional experience in logistics/transportation
• Bachelor's degree in logistics/transportation/supply chain or equivalent experience.