Senior Quality Assurance

Senior Quality Assurance
We are working with a full service global supplier of innovative and sustainable plastic packaging solutions based in North Norfolk. They have opportunity for a SQA with previous manufacturing experience to join their team on a permanent basis reporting to the Quality Manager

Purpose of the role:
To support the Quality Manager and quality team in achieving adherence to the quality standards, according to legislation and procedures. Active involvement in the drive for change and continuous improvement. This role is key to the companies’ achievement of World Class Manufacturing and a ‘zero defects’ culture.

Main areas of responsibility:
- Active involvement in promoting a proactive Quality & Safety Culture to the site
- Set up of SPC & monitoring on key products to measure process capability.
- Support the investigation, RC & CAPA for external and internal Non-Conformances.
- Apply problem solving principles (7-Step, 5 Whys etc) to Non
-Conformances, Investigations and other.
- Perform and document internal audits & associated CAPA. Implement CAPA.
- Support and active involvement in external audits (such as BRCGS and/or, ISO 90001 ISO(phone number removed), ISO 45001).
- Development of New and Existing WI’s/SOP’s, Quality Documents, policies & procedures.
- Maintenance & upkeep of Quality reference samples & systems.
- Customer Documentation – DoC CoC, CofA, Questionnaires etc.

Key Performance Indicators

· Quality KPI’s:
Process Capability (SPC)
Scrap
Product Quarantine (Q00)
Customer Complaints
Warranty Claims
Loss Of Business

· Quality standards within agreed levels.

· Audit compliance in either BRCGS or ISO
9001/14001

· Successful completion & close-out of internal audits

· Reduction of internal NC’s in line with company drive towards zero defects.

· Do/Teach/Coach/Audit approach to improve business team capability.

· Adherence to Quality Roadmap/Plan.

Knowledge, Skills & Experience
Candidates are expected to have, or eventually progress towards the following:

· Experience of working within Quality essential, within a FMCG environment preferable.

· Qualified Internal Auditing (BRCGS &/or ISO
9001/ISO (phone number removed)).SPC & MSA techniques.

· Coordinate customer complaint end to end process.

· To have experience of product safety - understanding the principles of HACCP,

· Experience in product safety risks and the controls in place to BRCGS and/ or experience of ISO
9001 or ISO 14001 quality management system requirements

· Have knowledge and experience in H&S. (IOSH-desirable but not essential)

· GCSE English and Maths essential or equivalent level

· Problem Solving techniques/ RCA.

· Laboratory experience (beneficial but not essential)

· Six Sigma Green Belt Status (beneficial but not essential)

Competencies

· IT literate to include MS Office is essential.

· Good organisation and planning skills.

· Good Communication skills, verbal and written at all levels of the business.

· data collection, management and analysis

· sound judgment

· decision-making skills

· Ability to work in wider teams to ensure business strategies are met.

· Capability to meet goals/ objectives .

· Ability to respond flexibly to business pressures.

· Ability to work under pressure and achieve target deadlines.

· Capable and willing to promote a Quality & CI culture.

· Accuracy and attention to detail.

· Ability to train, coach and develop others

Technique-Recruitment Solutions Ltd is a proud equal opportunities employer, dedicated and specialist to the engineering and manufacturing industries. We work and support some of the most well-known companies in Norfolk and Suffolk. These vacancies are being advertised on behalf of Technique-Recruitment Solutions Ltd who are operating as an employment business and employment agency