Senior Service Designer

We are looking for an experienced service designer to join our growing team in Service Design and Digital Adoption. Who can help teams understand how services really work, identify where they are falling short, and design practical improvements that make a difference to residents.

If you enjoy working across organisational boundaries, influencing change, and helping others adopt user‑centred approaches, we’d love to hear from you.

You’ll guide the design of complex services, help teams understand user needs, navigate competing priorities and identify opportunities for improvement, and champion good service‑design practice through workshops and a user‑centred approach.

The role offers hybrid working and you would be based at one of our key NYC hubs across the country, depending on which one is most convenient.

• Experience as a service designer, ensuring alignment with user needs and organisational objectives.
• Degree level education (Level
  5) or equivalent experience.
• Experience selecting and applying service design methods from discovery through to implementation.
• Experience leading the design of services within multidisciplinary teams and with diverse stakeholder groups.
• Strong background in stakeholder engagement, ability to build positive relationships and influence senior colleagues to adopt user‑centred design principles.
• Comfortable working in complex environments, balancing competing needs and helping teams make informed decisions.
• Evidence of ongoing commitment to continuing professional development (CPD).

• Understanding of the local government context, procedures, and relevant legislation relating to service operation.
• Working knowledge of Government design principles and standards.

The Transformation team at North Yorkshire Council is at the heart of all planned change programmes, driving efficiency and effectiveness to deliver better customer experiences and continuous improvements.

• Shopping discounts, including home technology.
• Green car salary sacrifice schemes.
• Financial wellbeing and health assurance, including an employee assistance programme.
• A favourable local government pension scheme and flexible working options.

• Company:
  North Yorkshire Council
• Location:
  
  Northallerton, North Yorkshire
• Sector:
  Corporate Services, Communications, IT
• Job Role:
  
  Officer
• Salary: £47,181 – £51,356

Closing date: 26th July 2026