Service Advisor

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

Contract Type:
Fixed Term Contract (Maternity Cover), 25.5 hours per week.

Hours:

42 Hours weekly (Monday to Wednesday 8am to 17.30pm, Saturdays 8am to 12.00pm on a rota basis).

Salary: £18,487.50 per annum.

• Booking MOTs, services and other repair work for our customers.
• Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer.
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes.
• Managing a high-volume of customers daily as well as telephone calls and online booking queries.
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customer's car is in the workshop.
• Maintaining accurate customer records, and updating the systems when any bookings have been made.

As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time.

You will have excellent communication skills and the ability to build rapport easily while being able to explain technical information in a clear and concise manner.

• Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
• Team player but also able to work independently using your own initiative.
• Experience in a similar role within the automotive industry.
• Passion for customer service and cars.

• Competitive salaries with structured pay scales and progression as you grow within the business.
• Generous annual leave that increases with your length of service.
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
• Access to Techscheme for discounted technology purchases with flexible payments.

• Eyecare vouchers to help cover vision care needs.
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
• Dental insurance for everyday dental care and unexpected treatments.
• Optional critical illness cover for peace of mind during life's most challenging moments.

• MyView Pay Now – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app.
• Free will writing services to help plan for the future.
• Flexible life assurance options and partner life assurance for added protection.

• Discounted gym memberships to support an active lifestyle.
• Travel insurance to help you explore with confidence.
• Access to home and technology vouchers.
• bYond card and a wide range of exclusive retail and lifestyle discounts.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

For roles that require you to drive, a driving licence check will also be carried out. All offers of employment are subject to a 6 month probation period commencing from your start date. Relevant employment checks will be conducted prior to commencement, including verification of recent employment, address, credit history, and a standard criminal record check.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data, including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it, are set out in our privacy notice. It also includes information about your individual privacy rights.

Please read our Privacy Notice so that you understand how we may collect and use your data.