Customer Service Advisor

If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas.

And as we embark on an exciting digital transformation, the future is full of possibilities—for us and for you.

As a Customer Service Advisor, you’ll:

• Build meaningful relationships with our members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first home, or planning for the future.
• Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
• Focus on doing what’s right for our members—without the pressure of sales targets.

Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Northallerton Branch

Are you passionate about helping others and committed to being the best version of yourself every day? If so, I'd love to hear from you.

In return, you'll become part of a thriving, supportive and passionate team. A team dedicated to recognising and unleashing each person's unique gifts and talents, all while helping new and existing members improve their financial wellbeing.

But that's not all. We regularly take our expertise out into the community, delivering Money Minds sessions and conversations on topics that matter to people from all walks of life.

Within the branch, we're proud to support local charities and fundraising initiatives, helping to make a positive difference in our community. And yes, it is absolutely possible to have fun at work whilst stretching ourselves, learning and growing. In fact, we believe it's essential.

The branch itself has a wonderful energy. We create that together every day, although the wonderful market town certainly adds to the charm.

You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:

• Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
• Thrives in dynamic environments and embraces change with curiosity and positivity.
• Values diversity and understands the importance of different perspectives, experiences, and skills.
• Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
• Builds strong, respectful relationships with members and teammates.
• Has a growth mindset and is eager to learn through our training and development opportunities.
• Is confident using digital tools and open to learning new technologies.
• Is committed to personal development and staying future-ready.

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development. We want you to feel challenged here. Whatever your ambitions,…