Revenues, Resources and Performance Senior Officer

Are you someone who has experience of the administration of all aspects of the Revenues function including the billing and collection of Council Tax, Business Rates and BIDs?

Does this experience include knowledge of contributing to the completion of the statutory government returns for the service, gathering data to facilitate performance management of team or providing training or mentoring for team members?

We’re looking for a highly skilled and motivated professional to join our Revenues Service as aRevenues Resources, Returns & Performance Senior Officer.

This is a key role supporting the operational delivery and continuous improvement of Council Tax and Business Rates services. You’ll play a vital part in ensuring the service meets its statutory obligations, drives performance, and delivers excellent outcomes for residents.

Working closely with the Revenues Operational & Resources Manager, you’ll lead on government returns, performance data, resource coordination, and contract support, while also contributing to service transformation and innovation.

Lead on the completion and analysis of government returns and statutory reporting

• Support the day-to-day operational management of the Revenues service
• Analyse performance data to drive service improvement and efficiency
• Help coordinate resources, training, and workforce development
• Support the procurement and management of key contracts
• Build strong relationships with internal teams, partners, and stakeholders
• Provide cover for Team Leader roles when required
• Ensure compliance with data governance, financial controls, and legislation
• Contribute to policy development and transformational change programmes

You’ll bring strong technical expertise and a proactive, solutions-focused mindset as well as a motivational, patient and practical personality to provide training to newly recruited officers.

• Extensive knowledge of Council Tax and Business Rates legislation
• Experience applying complex legislation in a practical setting
• Strong analytical skills, with the ability to interpret and use performance data
• Excellent communication and influencing skills
• Ability to manage competing priorities and work independently
• Experience in a revenues or similar regulatory environment

• Experience in providing training and guidance to new personnel

You will also occasionally be required to provide cover for Team Leaders within the Revenues Department.

• A collaborative and customer-focused approach
• Confidence in dealing with complex and sensitive issues
• Strong organisational and problem-solving skills
• A commitment to continuous improvement and learning
• Flexibility to support service demands, including occasional out-of-hours work

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.

These include:

• a local government pension scheme with a generous employer contribution
• salary sacrifice schemes
• employee discount benefits including shopping, supermarkets, gym discounts and more!
• travel loans
• Health Assured – confidential help and support for your wellbeing

Click on our Total Rewards Brochure at the bottom of this advert to see the full range of benefits.

For more information, or an informal conversation, please contact Alan McCarten ala