Systems Administrator

ERP & Systems Access Support Analyst (Access & Reporting)

Location:

Leeming Bar / Hybrid

Employment:
Full-Time | Permanent

We're looking for an organised and customer-focused ERP & Systems Access Support Analyst to join our team and play a key role in managing user access across our ERP, reporting, and finance systems. This role is responsible for the end-to-end management of user access, supporting joiners, movers, and leavers, handling support requests through our ITSM platform, and ensuring strong governance and a great user experience.

• Create, amend, and remove user access across ERP and related systems
• Manage incidents and requests through the ITSM tool
• Troubleshoot access issues and escalation complex cases where needed
• Support audits and maintain accurate access records
• Work closely with HR, Finance, IT, and operational teams
• Identify opportunities for process improvement and automation

• Experience administering users in ERP or enterprise systems (SAP, Oracle, JDE, Sage, Unit4 or similar)
• Experience using ITSM tools and managing support tickets
• Understanding of role-based access and provisioning principles
• Strong attention to detail and communication skills

• Experience with reporting/BI tools (Power BI, TM1, Thought Spot, SSRS)
• Knowledge of access governance, SoD, or audit controls
• Basic SQL knowledge

We're looking for someone who is organised, proactive, customer-focused, and enjoys solving problems while delivering a great support experience.