Clinic​/Practice Assistant, Plastic Surgery

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Bring your organization, professionalism, and patient-first approach to a fast-paced Plastic Surgery practice. As a Clinic/Practice Assistant, you will help keep daily operations running smoothly while serving as a welcoming and reliable point of contact for patients, providers, and colleagues. This is a great opportunity for an experienced office professional who thrives in a high-volume environment, can balance multiple priorities, and takes pride in delivering an exceptional patient experience.

Primary

Location:

22 Atwood Drive, Northampton, MA

Secondary

Location:

Flexibility to provide coverage at 170 University Drive, Amherst, MA, as needed.

Schedule:

8:30 a.m. to 5:00 p.m., Monday through Friday

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

We're looking for an organized, service-focused professional who is comfortable working in a busy office and communicating with patients, providers, and colleagues. To be successful in this role, you'll bring:

A high school diploma or equivalent; experience cannot be substituted for this education requirement.

Certified Medical Administrative Assistant (CMAA) certification is preferred but not required.

Two to three years of office experience in a professional, patient-focused, or similarly fast-paced setting is required.

Comfort using Microsoft Office and standard office equipment, including printers, scanners, copiers, and fax machines.

Confidence managing routine and non-routine phone calls, responding to questions, and directing issues appropriately.

Clear, professional verbal and written communication skills, including the ability to compose emails, memos, and letters and take accurate messages.

Strong reading comprehension and attention to detail when working with job-related documents and patient information.

Excellent organization and time-management skills, with the ability to balance multiple priorities, follow established procedures, and work effectively within office systems.

A collaborative, service-oriented approach and a willingness to assist and communicate with others.

• Comfort using Microsoft Office and standard office equipment, including printers, scanners, copiers, and fax machines.
• Confidence managing routine and non-routine phone calls, responding to questions, and directing issues appropriately.
• Clear, professional verbal and written communication skills, including the ability to compose emails, memos, and letters and take accurate messages.
• Strong reading comprehension and attention to detail when working with job-related documents and patient information.
• Excellent organization and time-management skills, with the ability to balance multiple priorities, follow established procedures, and work effectively within office systems.
• A collaborative, service-oriented approach and a willingness to assist and communicate with others.

Why Join Mass General Brigham?

Our employees are our most important resource. We offer a comprehensive, contemporary,…