QRC Business Partner

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Dental insurance
• Tuition assistance

Department: Quality Research & Compliance

Location: Northampton, MA or Main Business Office

Employment: Full-Time | Exempt

Schedule: Monday–Friday, 9a–5p

Annual Salary: $65,000–$90,000, based on education and experience

Service Net is seeking a Quality, Risk & Compliance (QRC) Business Partner to help program leaders improve services, meet regulatory requirements, and address quality and compliance concerns.

Reporting to the Chief Quality Officer, you’ll serve as the primary QRC resource for assigned programs, supporting quality improvement, accreditation and survey readiness, corrective action, and program performance.

Assignments may include RVCC Outpatient, Behavioral Health & Integrated Services, or Vocational & Day Programs.

• Build strong working relationships and serve as the primary QRC resource for assigned programs
• Help leaders understand and apply regulations, policies, documentation standards, and quality expectations to daily operations

• Help programs meet regulatory, contractual, licensing, accreditation, payer, and organizational requirements
• Coordinate preparation for accreditation surveys, licensing visits, payer and funder reviews, and other external monitoring

• Review performance measures, dashboards, incidents, stakeholder feedback, and other information to identify trends and improvement opportunities
• Work with program leaders to develop and monitor corrective action and performance improvement plans
• Follow up to ensure actions are completed and improvements are sustained

• Collaborate with the Risk Management Coordinator on incident, safety, and risk concerns
• Bring significant or systemic concerns to the Chief Quality Officer
• Participate in quality, compliance, accreditation, risk, and performance improvement initiatives across Service Net

• Bachelor’s degree in behavioral health, human services, healthcare administration, quality management, public administration, or a related field
• At least five years of relevant experience in behavioral health, human services, healthcare quality, compliance, program operations, accreditation, or a related area
• Ability to interpret and apply regulations, standards, policies, contracts, and program requirements
• Strong organizational, analytical, project management, and communication skills
• Ability to manage multiple priorities and follow projects and corrective actions through completion
• Ability to build collaborative relationships with program leaders while providing effective quality and compliance oversight
• Sound judgment, including recognizing when concerns require additional follow-up or escalation
• Knowledge of regulations and standards applicable to the assigned service area preferred

• Starting at 2 weeks paid vacation
• 12 sick days
• 12 holidays + 1 floating holiday
• 3 personal days

• Health and dental insurance
• 403(b) retirement plan with employer match
• Employer-paid life and disability insurance
• Employee Assistance Program.

• Tuition remission
• PSLF eligibility
• Continuing education and development opportunities

Service Net is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.