Customer Service Supervisor

An exciting opportunity has arisen to be a part of a team where no two days are ever the same! We strive to deliver an outstanding service to our customers and your role as a Customer Service Supervisor is key to this.

You will be leading and coaching a team of Customer Service Agents to provide the best possible service to our clients and customers - providing advice and guidance to ensure they are reaching their targets and taking ownership of calls.

• Oversee labor deployment within teams on their shift, ensuring that the throughout targets are achieved in the most efficient way possible.
• Coach and mentor the agents on their shift to ensure they are fulfilling their roles with appropriate results and in the correct manner.
• Ensure that the agents receive the appropriate development and support to achieve within and beyond their role.
• In conjunction with the other Supervisors, be jointly accountable for the 24-hour performance of the depot, assisting other shifts to achieve this where necessary
• Support operatives in employing sensible, balanced, and appropriate Performance Leadership techniques.
• Actively support and encourage the submission, evaluation and trailing of Continuous Improvement principles and ideas within their shift.
• Visibly support their agents through floor walking.
• Always demonstrate role model behavior and treat every employee, visitor or contractor with respect, courtesy and dignity.
• Overall accountability on their shift for holiday and sickness absence.
• Deputies for the Customer Experience Manager as and when required.
• Take full accountability for their own personal development, ensuring that they continually drive to improve their own performance through increased knowledge, skills, and awareness.

• Demonstrable experience within a customer service environment
• Excellent leadership, coaching and management skills.
• Strong communication skills at all levels, with the ability to appropriately challenge.
• A confident problem solver, using initiative to resolve issues as they arise.
• Dedicated team player

Our business is expanding and growing at a remarkable rate, which means you can look forward to a rewarding and exciting future with great development opportunities in an increasingly successful and expanding company. This is a fantastic opportunity if you are keen to take on a new challenge in a friendly environment. Apply now and a member of our recruitment team will be in touch.