Loan Servicer

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Regular Full-Time Main Office, Florence, MA, US

Salary Range: $19.77 To $26.01 Hourly

Are you looking for an employer that provides 4+ weeks of PTO and benefits upon hire, focuses on advancement opportunities, and has an overall average employee tenure of a decade? With tuition reimbursement, wellness incentives, and a 401K plan with dollar-for-dollar match, Florence Bank has it all!

At Florence Bank, we offer:

• Competitive salary
• Hybrid work schedule after successfully completing 6 months of employment
• Generous paid time off
• 12 paid holidays
• Dynamic work culture
• Fun work environment
• Weekly pay schedule
• Medical, dental, Vision and life insurance upon hire
• 401K plan with dollar-for-dollar match
• Profit sharing bonus after two full calendar years of employment
• Robust wellness program with monetary incentives
• $5,000 tuition reimbursement each calendar year

We are currently seeking candidates to join our exceptional team for the following position:

Job Title:

Loan Servicer

Location:

Main Office

Salary Range: $19.77 To $26.01

Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.

Performs a broad variety of duties related to the servicing and maintaining of residential and consumer loans throughout the life cycle of the loans, working within compliance and regulatory requirements. Provide quality customer service while adhering to Bank policies and procedures.

• Consistently provides superior professional service to internal and external customers.
• Consistently meets expectations of teamwork, punctuality and regular, reliable attendance.
• Responds to customer inquiries or other areas of the bank relative to questions, concerns or problems, while ensuring that customers are properly serviced and issues are resolved promptly. Researches or verifies customer accounts through computer or paper means to facilitate the resolution of issues; corrects errors.
• Inputs, processes and verifies mortgage; home equity; and consumer loans; sets up appropriate computer files; files loan documentation in existing files; distributes funds for approved loans; performs necessary maintenance on existing loans.
• Notes missing or inaccurate loan documentation; brings to the attention of Origination staff; monitors and follows up on incomplete, inaccurate, or other loan documentation.
• Monitors the uplink of loan data. Advises management team of errors or issues.
• Maintains accurate records and accounting on all incoming collateral or deeds; follows up with attorneys and/or Registries of Deeds for missing deeds. Verifies the value of collateral held as security for loan; contacts the customers or Registries of Motor Vehicles with questions or concerns with automobile titles; researches and resolves problem title situations.
• Processes, balances and pays real estate taxes; monitors loan accounts for tax discrepancies and researches problems; contacts customers, tax service and/or city and town collectors or assessors to facilitate resolution. Conducts and reviews annual escrow analysis according to regulation, refunds all surpluses to borrowers and assists customers with questions and explanations.
• Completes required payoff reports; remittance reports and delinquent reports for the loans sold to the Secondary Market; monitors daily report for investor unapplied payments and processes payments accordingly. Transmits data and remits funds to the investor.
• Scans and indexes loan files and/or loan documentation to the imaging system.
• Monitors…