Practice Manager, Cardiology

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Mass General Brigham Medical Group Western Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine.

The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.
We are seeking an experienced Practice Manager to lead our new Cardiovascular Medicine specialty and play a foundational role in establishing a high-performing, patient-centered practice.
The practice will deliver fully integrated cardiac evaluation and treatment, including but not limited to cardiac and vascular intervention, electrophysiology, heart failure management, valvular heart disease, peripheral artery disease, and a Congestive Heart Failure Clinic.
In this role, the Practice Manager will collaborate closely with the Director of Operations, Specialty Services, the Medical Director, and providers to design workflows, support recruitment and onboarding, and shape daily operations. This is a unique opportunity to influence practice culture, operational excellence, and patient experience from the outset.
The practice will be located on the 3rd floor of Cooley Dickinson’s Atwood Health Center at 22 Atwood Drive in Northampton, MA. The Atwood Health Center is a multi-specialty medical office building offering a variety of Cooley Dickinson services and serving as a one-stop health and wellness destination.
The team is projected to include approximately 10 staff members (clinical and non-clinical) and 8 providers. Once operational, the office will be open Monday through Friday, 8:00 am to 5:00 pm.

** Job Summary
** Responsible for single-site practice or smaller multi-site practices (3 or more locations).  Provides direct supervision of administrative and clinical support staff, and operational duties and functions. As a member of the leadership team, provides administrative cross coverage to manage staffing and/or operational issues.  Essential Functions  
-Oversees the day-to-day administrative performance of secretarial and clinical support staff and manages staff schedules.
-Evaluates daily staffing needs and coordinates replacement of staff.
-Performs hiring, orientation, and evaluation of staff. Administers corrective action if appropriate.
-Assists in the career development of practice employees through ongoing coaching, counseling, and training.
-Ensures that all mandatory training is completed by staff and that HIPAA policies and procedures are adhered to by staff.
-Evaluates, develops, and implements administrative systems and procedures designed to maximize practice operations. Regularly evaluates and analyzes practice performance metrics to ensure optimal outcomes.
-Collaborates with practice leaders on the preparation of the practice's annual budgets.
-Oversees…