Behavioral Health Technician; Greenbrook

About Us

Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA-cleared Neuro Star® TMS and Spravato® therapies for major depressive disorder and treatment-resistant depression across 95+ clinics nationwide. Together, we’re expanding access to life-changing care—combining cutting-edge technology with clinical expertise to make a real impact in the mental health space.

Transform Lives:
Join Greenbrook Mental Wellness Centers as a Patient-Centered Technician in Northampton, MA!

Greenbrook Mental Wellness Centers invites you to join our dedicated team. We're seeking a patient-focused technician to deliver life-changing TMS and esketamine therapies in our welcoming outpatient centers. This is a wonderful opportunity to grow your skills, receive specialized training, and truly connect with patients. Full-time, Monday-Friday, 8-hour shifts will vary and are scheduled between 7am-7pm. This role requires consistent availability during those hours, though exact shift times may vary.

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Why Greenbrook?

• Meaningful Impact:
  Directly contribute to improving the lives of patients through innovative treatments.
• Competitive Compensation:
  Competitive starting pay range of $22-24/hr. (commensurate with education and experience).
• Comprehensive Benefits:
  Enjoy a robust benefits package, including 401(k) with company match, generous paid time off, and comprehensive medical, dental, and vision coverage.
• Growth and Development:
  Receive specialized training and certification in TMS and esketamine therapy.
• Collaborative Environment:
  Work alongside a supportive and dedicated team committed to exceptional patient care.
• Location:
  
  Primarily based in our Northampton center, this role will be asked to cover other area centers as needed. Reliable personal transportation is required.

Your Role:

• Provide comprehensive patient care:
  Administer TMS and esketamine treatments following clinical guidelines, meticulously monitor patient responses, administer and record psychiatric rating scales, and proactively address patient discomfort.
• Ensure patient well-being and accurate record-keeping:
  Deliver empathetic and supportive care, maintain accurate EHR, and manage patient scheduling, check-in, check-out, and financial procedures.
• Support operational efficiency:
  Understand and assist with insurance and billing processes as needed.

What We’re Looking For:

• Preferred Qualifications:
  
  Bachelor's Degree in Psychology, Social Work, or a related Human Services field; and at least the equivalent of one year of healthcare work or internship experience.
• Minimum Qualifications:
  
  High School Diploma, Associate's Degree or equivalent clinical certification, combined with substantial relevant work experience preferably in patient or customer facing roles. Stable and consistent work history.
• Technical & Clinical
  
  Skills:
  
  Proficiency in Microsoft Office Suite and Electronic Health Record (EHR) systems (AdvancedMD and Sales Force preferred). Strong written and verbal communication skills are required.
• Travel Requirements:
  Must be willing and able to travel between clinic locations as needed to meet business and operational needs.
• Physical & Other Requirements:
  Ability to stand for extended periods. Basic Life Support (BLS) certification (provided). Reliable transportation to travel between centers is required.

Our Ideal Team Member:

• Proactive Collaborator:
  You take ownership, are flexible, take initiative, find solutions, and communicate confidently with physicians and patients.
• Patient-Centered Professional:
  You prioritize patients, have strong integrity and work ethic and communicate effectively.
• Detail-Oriented:
  You are meticulous,…