Billing Analyst and Reports Manager, Northampton

CSO is looking for a Billing Analyst and Reports Manager.

This position will analyze and monitor billing processes and provide billing claims management based on identified trends to increase revenue for the agency. The position will identify patterns and resolve billing claims denials, research and resolve other billing/finance issues and systems errors, and perform other billing functions as needed. Therole also provides support to the Billing and Administrative departments, including work on special projects as assigned.

• Capture billing data and provide the status of all unpaid claims and work with the billing team to identify trends and assist in providing resolution to those claims until adjudication
• Provide billing department staff with ongoing training in management of billing denial processes to promote individual professional development/growth in line with departmental continuous improvement initiatives
• Workwith billing team to establish and monitor claims management goals on aweekly/monthly basis, including reducing outstanding unpaid claims
• Collaborate with Billing Systems Manager to maintain the EHR billing matrix, ensuring accurate fee schedule changes, diagnosis and procedure code changes, adding new billing matrix lines to accommodate industry change and new lines of business,expiring old billing matrix lines and any other system related updates as directed
• In collaboration with supervisor and Credentialing and Collections Manager,oversee workflow of third-party payment activity to ensure maximum billing and collections
• Research issues and questions as they pertain to the Electronic Health Record system andfollow through with resolutions as needed. Communicate findings in a timely manner to the appropriate staff impacted by these issues and resolutions
• Produce and maintain reports as required to satisfy agency needs, including those for accounting or other management purposes
• Work collaboratively with Credentialing and Collections Manager, Billing Systems Manager and billing team to share pertinent technical billing systems information
• Workwith Administrative Support Manager and front office billing staff to ensureEHR system processes and procedures are clearly communicated and accurately performed
• Serveas backup for Billing Systems Manager and Billing Systems Manager as well as Billing/Collection and Billing/Credentialing Specialists as needed, performing direct billing functions to ensure up-to-date billing entry maintenance

• College degree in related field or equivalent experience
• Experience with computerized billing software
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Competitive salaries
• Health and dental insurance
• Generous paid timeoff
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Employee referral bonuses
• Group-rate supplemental insurance options
• A flexible,supportive, and collaborative work environment

For more than 50 years,
Clinical & Support Options, Inc. (CSO) hasbeen providing innovative, compassionate behavioral health services throughout

Western Massachusetts. With locations across Springfield, Northampton,Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, youbecome part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees tobring their ideas, strengths, and unique perspectives to their work-and provide opportunities to learn, grow, and build a rewarding career along the way.

CSO was named a Healthcare Industry Top Workplace and hasbeen recognized as the fastest-growing behavioral health agency in Western Massachusetts
.

Our commitment to our employees is…