IT Technician

IT Technician (Level 1 and Level
2)

Full-time Location:
Northampton, MA Pay Range: $20-25/hour Schedule: Monday - Friday 9a-5p

Service Net’s IT Department is hiring IT Technicians to support our programs across Western Massachusetts. These positions are hands‑on, customer‑facing roles ideal for people who want to build practical IT experience and advance their careers while supporting a mission‑driven organization.

Regular travel to multiple sites is required; mileage is reimbursed.

• Supporting desktops, laptops, printers, mobile devices, and common software
• Responding to help desk tickets and assisting users with account access, MFA, and troubleshooting
• Setting up workstations, peripherals, and basic network connections
• Documenting work accurately and escalating issues when needed
• Handling more advanced tasks—escalated workstation issues, basic networking, VoIP setup, equipment replacements—for those operating at a Level 2 capacity
• Assisting with site setups, moves, and equipment upgrades
• Building new skills through structured, hands‑on training designed to support long‑term career growth

Placement as Level 1 or Level 2 is based on technical ability as well as demonstrated maturity, customer service strength, communication skills, and the ability to work effectively as part of a team.

• Strong communication and customer service skills
• Foundational knowledge of Windows, Microsoft 365, and hardware
• Willingness to learn, follow guidance, and grow within the department

• Proficiency with Windows, Microsoft 365, networking basics, VoIP, and escalated troubleshooting
• Steady communication, sound judgment, and reliable teamwork
• Ability to work independently when needed

• Valid driver’s license and reliable transportation
• Ability to lift and carry computer equipment
• Professional, customer‑service‑focused approach

• Hands‑on work across diverse environments
• Training and mentorship to help you grow your career
• Clear internal advancement pathway
• Supportive, steady team culture
• Work that directly supports human‑services programs across the region

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Generous PTO (time‑off) package
• Comprehensive health and dental insurance plans
• Life insurance and long‑term disability insurance
• 403(b) retirement plan
• Tuition remission for eligible classes
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance
• Opportunities for career development and advancement
• And much more

Service Net is a compassionate non‑profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.

Join us and become part of a caring community that helps others find joy and purpose. Apply today.

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Service Net is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.