AV Systems Technologist

Essential Functions

• Manage and respond to requests by end users to address problems experienced with the AV in classrooms, meeting and event spaces.
• Follow CEMS and ITS guideline for responding to use requests in ticketing systems.
• Troubleshoot AV issues and repair where possible.
• Evaluate complex AV problems and make suggestions for upgrades or changes as needed.
• Provide interim working solution in spaces where an immediate fix is not possible.

• In consultation with the AV Systems Specialist and end users; make recommendations on AV system designs.
• Install AV equipment for classroom, meeting space and event space venues, as needed.
• Ensure systems adhere to ITS standards and address user needs.
• Evaluate current systems and new designs to assure they meet user needs and provide input into overall AV systems design.
• Maintain records inventory and other system as needed, following best practices.

• Provide training to end users and AV support team.
• Assist with end-user documentation for newly installed AV systems, as well as temporary fixes in spaces with AV issues that cannot be quickly resolved.
• Coordinate activities and provide backup support to Class and Event Support.
• Participate in cross-team projects and perform other duties as required.
• Maintain professional skills by attending conferences, workshops and trade shows.
• Perform other duties as assigned by management.

5 or more years of experience with direct experience installing, maintaining and troubleshooting audiovisual and sound systems, including microphone setup.

AV Installation certifications

Strong knowledge of classroom technologies, including computers, projectors, sound systems, and control systems.

Excellent communication, team‑building, presentation, interpersonal, and customer service skills.

Associate’s Degree

Extron Programming

Experience in Higher Education environments.

In addition to a competitive benefits package, pay for this role is typically between $27.17 - $33.21 hourly covering the middle half of market compensation. Actual compensation will vary based on individual qualifications.

Regular

Please attach a current resume and a cover letter in order for your application to be considered for this position. Be sure you have provided all attachments before submitting your application.

Contact our recruiting team at recruiting-u.

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.

If reasonable accommodation is needed, please contact our recruiting team at recruiting-u. As set forth in our mission and values, Smith College is committed to promoting a culture of equity and inclusion among students, staff and faculty. The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, physical or mental disability, or any other classification protected by law.

Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.