Client Support Specialist

Join to apply for the Client Support Specialist role at Checkwriters
. The position focuses on helping clients resolve challenges, improve payroll accuracy, and streamline HR processes in a collaborative, fast‑paced environment.

$45,000.00/yr - $55,000.00/yr

• Build meaningful relationships with clients while fulfilling their requests.
• Handle client issues from start to finish, ensuring effective communication and successful outcomes.
• Build your knowledge base to become a go‑to resource for clients and coworkers.
• Assist clients in processing their payroll accurately and on time. You’ll also support their time management, recruiting, onboarding, and provide guidance on all our HR modules.

Enjoy problem solving: you are someone who can take a step back and look at the bigger picture to determine why and how something occurred and relay that to others clearly.

Are organized and analytical: you can organize multiple tasks by priority, are comfortable working with numbers, and can spot when things “don’t look right”.

Are a natural people person: you enjoy making others happy and are willing to go above and beyond to meet the needs of our clients and the rest of the Checkwriters team.

Checkwriters is a payroll and HR software services company focused on elevating every step of the customer experience. From interactions with our team to genuinely useful Payroll and HR software, we provide an excellent product supported by a team of experts who care about the details and continuously improve the client experience.
We offer a competitive salary and benefits package, company‑sponsored social and community events, and an exceptional office workspace including sit‑to‑stand desks and private pickleball courts. This is an in‑office position at our Northampton, MA location.