Operation Assistant Manager

River Valley Co-op Our Mission:
River Valley Co-op staff members are all empowered ambassadors for our cooperative’s mission of creating a just marketplace that nourishes the community. Cooperative values and the larger cooperative movement inspire us to work together for a more sustainable and just future. As a team, we work to leverage our grocery retail's economic impact for positive social change in the food system, our environment, and our community.

We are committed to social justice and developing our anti-racism and multicultural skills throughout our organization. Our cooperatively-owned business values working together in partnership with our local food producers, other vendors and service providers, community organizations, employees, and our customers to serve our community food needs in ways that sustainably support our mutual needs and aspirations. We prioritize building and sustaining our business operations capacity to generate positive impacts for our employees, business partners, customers, local economy, the common good of our community, and the environment.

Our friendly store operations, specializing in fresh, local, organically grown, and natural foods builds community resilience and grows our local economy. We work hard and have fun doing it, act with honesty, kindness, and respect, and strive to improve every day.

Position: OPERATIONS ASSISTANT MANAGER Requires open availability, including evenings and weekends.

Status:
Reports to Operations Manager Supervises all store staff in the absence of the Operations Manager Pay Level: VI, non-exempt.

Purpose:

To supervise storewide personnel and overall operations for sales, service, safety, and efficiency. Ensures security, cleanliness, compliance, and general operations during designated shifts. Additionally, they maintain the functionality of the facility and all equipment through simple repairs or management of service vendors.

Essential Duties & Responsibilities SUPERVISION Mediate and resolve workplace conflicts as needed.

Oversee overall efficiency of workflow throughout the store; responsible for full-store staff supervision (in the absence of a manager) when on shift, including direction and priority setting. Monitor department break schedules/logs to ensure all staff members can – and have – taken breaks according to scheduled hours and that breaks are spaced to keep the department staffed during all open hours.

Observe the status of each department and address discrepancies, out-of-stocks, performance issues, or other relevant conditions with the staff responsible for that department. Follow up with the Operations Manager and other managers as needed.

Work regular open/close shifts, including evenings and weekends.

Participate in hiring (applicant screening, interviews) for all departments as needed.

Assist with on-the-job training and support the skill development of staff.

STORE OPERATIONS Ensure established storewide opening and closing procedures are completed.

Conduct regular store walks to ensure the store is abundantly stocked and clean.

Ensure common areas, bathrooms, and outdoor areas are neat and clean throughout the day.

Ensure customer and staff safety practices are being followed, including fire safety, slips and falls, electrical, confined spaces, etc.

Handle customer questions and complaints that cannot be resolved by other staff.

Ensure excellent internal and external customer service throughout the store.

Ensure store policies and procedures are followed and take action to correct them as needed.

Address shoplifters, disorderly customers, and medical and other emergencies following established procedures.

Support/manage all customer service functions, including front-end cashier support/assistance. Open a lane…