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Customer Experience Manager, Retail Operations

Job in Northampton, Hampshire County, Massachusetts, 01061, USA
Listing for: Stop & Shop
Full Time position
Listed on 2026-10-07
Job specializations:
  • Retail
    Retail & Store Manager, Operations Management
  • Management
    Retail & Store Manager, Operations Management
Salary/Wage Range or Industry Benchmark: 65000 - 97000 USD Yearly USD 65000.00 97000.00 YEAR
Job Description & How to Apply Below

Stop & Shop in Northampton, MA is seeking a Customer Service Manager to lead Front End, Online Pick-up and Cash Office operations, recruit and train a diverse team, and drive sales, service, and safety standards.

You will manage budgets, analyze performance metrics, and partner with local organizations to strengthen community impact while delivering best-in-class customer service and a well-stocked store.

We are currently recruiting a Customer Experience Manager, Retail Operations for our team in Northampton, MA, United States.

As a Customer Experience Manager, Retail Operations, you will play an important part at Stop & Shop in Northampton, MA, United States.

We invite applications for the Customer Experience Manager, Retail Operations position located in Northampton, MA, United States.

The following position is for a Customer Experience Manager, Retail Operations with Stop & Shop.

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