Senior Case Manager

DESE/DDS Program Coordinator (Senior Case Manager)

Location:

Western Massachusetts Communities; main office in Northampton

Full-Time
Pay Range: $21.53 - $23.13/hour

Schedule:

Monday - Friday, 8 hours daily, between 9 a.m. – 5 p.m. with flexibility to meet case load needs; position is hybrid with some admin and meetings provided remotely, but ability to report to office when needed and in-person outreach supports are also required throughout Hampden, Hampshire, Franklin, and Berkshire Counties.

Service Net, a leading Human Services Agency, is seeking compassionate, dedicated, and enthusiastic individuals to join our team. The DESE/DDS Program partners with families to create and coordinate supports within the family home and is highly collaborative with other team members. The DESE/DDS Program Coordinator performs a variety of duties to support families with school‑age children, teenagers, and young adults with intellectual disabilities and/or autism by providing family supports, recruiting in‑home service providers, collaborating with larger team members, and co‑supervising a small team of Case Managers to provide services to families.

• Ensure proper supervision of staff to meet programmatic needs in collaboration with Director of Operations.
• Provide support to families: get to know families and children supported; make family visits; develop support plans/goals; provide information on resources and services; maintain contact and ongoing support as needed; connect families with other families for support; work with family and staff to promote community integration.
• Develop and track family contracts and budgets.
• Maintain accurate records for billing, data collection and family plans.
• Coordinate recruitment and credentialing of contracted service providers; participate in recruitment and support of providers.
• Maintain communication and coordinate with other agencies; serve as liaison with local DDS staff.
• Assist Directors in development of organization procedures and best practices to improve program efficiency and quality of services.
• Be able to work both independently and in close collaboration with team members when needed.

• Bachelor's degree preferred or education equivalent to a 4-year college degree.
• High School Diploma/GED required.
• Knowledge of autism and/or intellectual disabilities and support models.
• Experience with case & healthcare activities coordination.
• Over 3 years supporting adults and/or children with autism and intellectual disabilities.
• Family support experience a plus.
• Supervisory experience or clear readiness to supervise is a plus.
• Vehicle, valid driver's license and motor vehicle record required.

Service Net is a compassionate non‑profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.

Join us and become part of a caring community that helps others find joy and purpose. Apply today.

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Service Net is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.