Invoice Clerk

• Location:
  
  Northampton
• Salary:
  From £32,000
• Hours:
  
  Full time, Permanent, office based

Are you passionate about delivering exceptional customer service and have a knack for invoicing? RH Commercial Vehicles is looking for an enthusiastic and detail-oriented individual to join our dynamic team.

• Career Progression – Unlock new opportunities with leadership training and professional development.
• 25 Days Holiday + Bank Holidays. We’re all about ensuring our team achieves the best work-life balance. It boosts mental health and increases motivation.
• Death in Service Policy. Should the worst happen, your loved ones will receive a lump sum to cover any significant costs during a difficult time.
• Enhanced Maternity Pay. Welcoming a child into the family is an important milestone. Therefore, we offer enhanced maternity pay so you can focus on your time with your family.
• Enhanced Paternity Pay. Welcoming a child into the family is an important milestone. Therefore, we offer enhanced paternity pay so you can focus on your time with your family.
• Holiday Sell Back:
  Not going to use all your time off? We offer a holiday sell-back scheme so if you don’t use it, you won’t lose out on the pay.
• Boost your health – Enjoy a large range of perks to keep your mind, body and health in peak condition. We offer company pension schemes, sick pay and holiday allowance.
• Positive Work Environment:
  Join a supportive team that works together to deliver the best experience for our customers.
• Extra Benefits! Enjoy an onsite gym, designated break areas kitted out to boost your downtime, fantastic company events, Christmas Gift Cards, and free access to our well-being programme which includes plenty of Highstreet discounts.

As a customer service and invoicing clerk, your key responsibilities will include:

• Invoicing:
  Generate and issue invoices for vehicle repairs, parts, and service transactions, ensuring all details are accurate and comply with dealership policies.
• Carrying out regular WIP checks to ensure all completed jobs are invoiced promptly and nothing is left unbilled.
• Customer Communication:
  Address customer inquiries regarding invoice issues, providing clear and professional explanations.
• Collaboration:
  
  Work closely with the sales, service, and parts departments to ensure seamless invoicing processes.
• Invoice Queries:
  Handle and resolve internal and external queries regarding invoicing promptly and professionally, liaising with relevant departments to investigate and rectify issues.
• Warranty and Contract invoicing:
  Process and review warranty and contract claims. Managing warranty and contract claim rejections, ensuring timely resubmission or escalation as required.
• Warranty Assistance:
  Support the Warranty and Contracts Manager with queries and documentation while adhering to warranty and contract procedures.

• Monday – Friday: 09:00 – 17:15
• Office based only
• Exceptional Communication
  
  Skills:
  
  You’ll be talking to customers regularly, so being friendly, approachable, and clear is key.
• Attention to Detail:
  You’ll be handling important invoices and customer data, so accuracy is vital.
• Computer
  
  Skills:
  
  A good knowledge of Microsoft Word, Excel, and Outlook applications and solid computer literacy skills.
• Team Player: RH Commercial Vehicles thrives on collaboration. You’ll work closely with other departments to ensure smooth operations.
• Experience in Invoicing:
  Previous experience in a similar role, but we are willing to train the right person with the right attitude.

• Commercial Vehicle Dealership
  
  Experience:
  
  If you have previous vehicle dealership experience, you’ll fit right in!

Company Statements

We are an equal opportunities…