Repairs Administrator

Position Overview

Direct Repairs Coordinator (Northampton, England, United Kingdom)

We’re looking for a proactive and highly organised Direct Repairs Coordinator to support the delivery of responsive repair services. This role is central to ensuring repairs are scheduled, tracked and completed efficiently, while maintaining high standards of customer service and operational effectiveness.

• Coordinate and manage repair work orders using the housing management system, ensuring accuracy and timely updates.
• Maintain effective communication with internal teams, residents and external contractors.
• Monitor KPIs such as job completion rates and customer satisfaction, escalating issues when needed.
• Provide administrative support across departments and ensure databases and documentation are kept up to date.

• Proven experience in a repairs or maintenance coordination role.
• Strong organisational and time management skills with the ability to manage competing priorities.
• Excellent communication and customer service experience.
• Proficient in Microsoft Office and housing management or scheduling systems.
• Knowledge of property maintenance and housing sector regulations is desirable.

• 25 days holiday, and an additional day for every year's service (up to five years).
• Annual discretionary bonus scheme.
• A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions.
• Study support package, helping you achieve your personal and professional development ambitions.

Associate

Full-time

Customer Service

Northampton, England, United Kingdom