Administration Assistant

Location: Moulton

Administration Assistant – Fitness Superstore Head Office (£26,350)

If you thrive in a fast-paced environment, love keeping things organised, and enjoy being the person everyone relies on to keep operations running smoothly, this could be your perfect next step.

We’re looking for an Administration Assistant to join our friendly Head Office team. You’ll play a key role in supporting areas such as warehouse, logistics, stock control, service teams, and site facilities. You’ll be helping to ensure everything behind the scenes runs like clockwork.

This is a role for someone who enjoys variety, problem-solving, and being at the heart of day-to-day operations.

What you’ll love about working with us

- A competitive salary of £26,350

- 40 hours per week

- Monday-Friday, 09:00 – 17:00 (with potential for occasional weekend work in the future)

- 29 days holiday (including bank holidays)

- Generous staff discount after probation

- Free on-site parking

- Free tea & coffee

- Full on-the-job training

- Personal use of in-store equipment after hours

- A supportive, close-knit team where your contribution genuinely matters

What you’ll be doing

1. Product & Service Support Administration

- Be the go-to administrative contact for product support, product service and installation queries

- Coordinate communication between internal teams, suppliers, and service partners

- Log, track, and escalate issues

- Keep accurate records of service cases, actions and outcomes

2. Returns, Claims & Credits Administration

- Maintain photographic and written evidence for supplier/carrier claims

- Liaise with suppliers and carriers to arrange collections and resolve claims

- Support finance with credit note processing

- Track claim progress and keep records updated

3. Stock Control & Inventory Support

- Assist with stock quarantine, refurbishment, and reclassification

- Ensure accurate labelling, documentation and processed in the WMS

- Support audits and report discrepancies

- Flag supplier non-compliance

4. Showroom & Display Stock Administration

- Coordinate removal and processing of ex-display items

- Liaise with stores, installers and carriers

- Maintain accurate internal records

- Support showroom presentation standards

5. Spare Parts & Product Data

- Support marketing with spare parts data, SKUs, and pricing

- Liaise with procurement and suppliers

- Assist with repackaging, labelling, and quality control admin

- Maintain accurate product and parts information

6. Installation & Service Team Support

- Help resolve issues by coordinating between departments

- Maintain health & safety, equipment and compliance records

7. Site & Facilities Coordination

- Support site security administration, access control, and contractor management

- Liaise with external service providers

- Maintain facilities-related documentation

- Support satellite locations with administrative guidance

8. Health, Safety & Equipment Administration

- Maintain MHE inspection records and daily checks

- Log equipment issues and arrange maintenance

- Acknowledge and authorise invoices

- Support compliance and audit requirements

What you’ll bring

- At least 12 months’ experience in an office-based role

- Confident using operational systems and Microsoft Office (Excel, Word, Outlook)

- Strong communication skills – written, verbal, and face-to-face

- Excellent organisation and attention to detail

- Ability to juggle multiple tasks in a fast-paced environment

- A proactive, solution-focused mindset

- A team player who enjoys working collaboratively

Who we are

Founded in 1994, Fitness Superstore is the UK’s leading fitness equipment specialist. We’re rated Excellent on Trustpilot, and we’re proud of it. If you’re someone who takes pride in doing an excellent job too, we’d love to hear from you