Receptionist - Bank

This is a temporary receptionist role at Avery Healthcare's Cliftonville Care Home in Northampton. The successful candidate will be responsible for providing professional and high-quality customer service as the first point of contact, as well as various administrative tasks to support the General Manager.

As a receptionist, your primary focus will be to offer excellent customer service to residents, visitors, and staff. Key responsibilities include answering the telephone, redirecting calls, and recording messages, completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager. You will also be responsible for maintaining the tidiness of the reception area and liaising with the Housekeeping team to ensure high standards are maintained.

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes. They are passionate about creating meaningful experiences for their residents and employees, offering exceptional care across their growing network of over 100 homes. Avery is committed to building a supportive and inspiring environment where employees feel valued and empowered every day.

Shift details: Mon - Sun

Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception‑related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive, friendly, and welcoming attitude.
• Have previous exposure to problem‑solving and client complaints.

At Avery, we are not just one of the UK’s largest providers of luxury elderly care homes but a place where people love to work. We believe that the later years of life should be as enriching as any other, and we are passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day.

Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

• To be successful in this role, you will need to have excellent communication skills, both verbal and written, be confident in using computers, and have a positive, friendly, and welcoming attitude. Previous experience in problem‑solving and handling client complaints would be an advantage.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.