Administrator – Settlements & Terminations

Location:

Northampton, United Kingdom – Settlements & Terminations team.

You will play a key role in ensuring settlement requests and related processes are completed accurately, efficiently, and in line with company policies and legal requirements. A strong focus on meeting service level agreements (SLAs) and delivering excellent customer service is essential.

• Processing all settlement requests accurately and within agreed SLAs, ensuring compliance with company policy and regulatory requirements
• Handling incoming queries from both internal and external customers, providing timely and professional support
• Managing correspondence effectively, maintaining organised records and responding within agreed time frames
• Developing a strong understanding of lease agreements (service and rental) and identifying opportunities for process improvement
• Working collaboratively within the Settlements team to deliver a consistently high level of customer service

• Proven experience in an administrative role
• Strong organisational skills with the ability to prioritise workload and meet deadlines
• Excellent communication skills, both written and verbal
• Confident working both independently and as part of a team
• Good analytical skills and attention to detail
• Strong IT skills, including Microsoft Word and Excel, with any experience of Oracle or Siebel an advantage
• Ability to interpret data and present information clearly
• A proactive, positive "can-do" attitude with a focus on continuous improvement

• Competitive salary package
• Industry leading benefits

We are an equal opportunities employer.

At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That’s how we live the Ricoh Way.