Administrator – Settlements & Terminations

What you will be doing

Ricoh is recruiting a highly organised and detail-oriented Administrator to join our Settlements & Terminations team based in Northampton. This role is ideal for someone with strong administrative experience who can manage multiple priorities and deliver a high standard of service in a fast-paced environment.

You will play a key role in ensuring settlement requests and related processes are completed accurately, efficiently, and in line with company policies and legal requirements. A strong focus on meeting service level agreements (SLAs) and delivering excellent customer service is essential.

• Processing all settlement requests accurately and within agreed SLAs, ensuring compliance with company policy and regulatory requirements
• Handling incoming queries from both internal and external customers, providing timely and professional support
• Managing correspondence effectively, maintaining organised records and responding within agreed time frames
• Developing a strong understanding of lease agreements (service and rental) and identifying opportunities for process improvement
• Working collaboratively within the Settlements team to deliver a consistently high level of customer service

• Proven experience in an administrative role
• Strong organisational skills with the ability to prioritise workload and meet deadlines
• Excellent communication skills, both written and verbal
• Confident working both independently and as part of a team
• Good analytical skills and attention to detail
• Strong IT skills, including Microsoft Word and Excel; experience of Oracle or Siebel an advantage
• Ability to interpret data and present information clearly
• A proactive, positive “can-do” attitude with a focus on continuous improvement

Benefits include meaningful work, support, growth opportunities, community involvement, flexible working, wellbeing resources, and recognition.

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.