Technical Service Coordinator

Job Title:

Technical Service Coordinator

Location:

Northampton
Salary:
Up to £35,000

Schedule:

Monday to Friday, Day Shifts – 40 hours per week

Key Duties of the Technical Service Coordinator:

KPI & Reporting
Daily chasing with external suppliers, with system updates on time to completion
Weekly completion of the WIP report and WIP comparison report
Completion of VOR reporting
Weekly production of exception report showing missed services, along with distribution to relevant technical maintenance controller
Managing assigned KPI’s and action accordingly
Participate as a member of the Fleet desk team Fleet Desk Support
Be an active team member responsible for answering fleet desk calls and directing or acting on the call accordingly
Assist with resolution of invoice queries allocated via the query process to the fleet area
Assist satellite workshops & mobile engineers with Fleetwave issues/queries
Support the technical service administrator when required

Fleet Management & Support
Run legal servicing reports, validate information based on current Fleetwave data and arrange bookings for service events
Liaise with customers and third-party repairers to book vehicles in for services, including delivery/collection arrangements
Accurate and timely entry of jobs on Fleetwave
Ensure vehicles remain compliant at all times; chase and update WIP and keep customers informed
Chase and check compliance paperwork from suppliers and upload to Fleetwave
Escalate issues arising from service paperwork
Create defect jobs triggered by customers
Process tyre requests, add job details, review reports and obtain recharges
Monitor and action daily movements, including cancellation of service events

Supplier Management
Monitor daily movements and arrange maintenance solutions for hired vehicles
Source maintenance providers and liaise proactively to plan upcoming services
Establish a network of maintenance providers, setting up supplier accounts and negotiating rates

Skills required for this Technical Service Coordinator role:

Good work organisation
Excellent telephone manner
IT literate (Outlook, Excel, Word)
Ability to work unsupervised and use initiative
Able to prioritise workload
High level of accuracy and attention to detail
Ability to work under pressure and adapt quickly

Qualifications and

Experience:

Experience in a commercial vehicle environment

Benefits:
25 days holiday plus your birthday, Christmas Eve, and New Year’s Eve off
Share Save Scheme & Profit Related Pay
Up to 10% pension contribution
Enhanced parental policies and fertility treatment leave
Discounts on shopping, travel, motoring, and more
One paid volunteering day annually
Life Assurance and Personal Accident Cover

How to Apply:

Contact Macy at Kemp Recruitment on (phone number removed)