Admin & Operational Support Apprenticeship

Overview

Admin & Operational Support Apprenticeship – Level 3 Business Administrator

Location:

Royal Mail Midlands Super Hub, NN6 7HQ

• Salary: £20,188
• Hours:
  
  36 hours per week
• Shift: Days, Monday to Friday (07:30‑14:40)
• Start date:
  
  August 2026
• Apprenticeship duration: 15 months
• Contract:
  
  Fixed‑term 18‑month contract
• Qualification:
  
  Level 3 Business Administrator Apprenticeship
• Study mode:
  Online

Earn a salary, gain a qualification and build practical business skills that support the teams that keep Royal Mail moving.

• Earn while you learn and build valuable skills.
• Gain a nationally recognised qualification – a Level 3 Business Administrator Apprenticeship.
• Build confidence in a real operational setting – learning how administration supports people, planning and performance.
• Develop practical workplace skills – communication, organisation, data handling, stakeholder support and problem solving.
• Set yourself up for future opportunities – this apprenticeship prepares you to apply for full‑time admin roles on site, starting from £26,416.

• Provide high‑quality administrative support to operational teams.
• Manage reports, logs, records and documentation accurately and on time.
• Use business and operational systems to input data, track progress and support decision‑making.
• Communicate with teams across Operations, Transport and Engineering.
• Support staff planning, shift coordination, absence tracking and general workforce administration.
• Support quality tracking and help maintain clear, useful information for the operation.
• Assist with operational queries, problem solving and customer‑focused service.
• Build strong organisation and prioritisation skills in a busy logistics environment.

As part of the apprenticeship you’ll study with Babington towards a Level 3 Business Administrator Apprenticeship. The programme includes blended learning, skills coaching, progress reviews and workplace activities. Assessment consists of a multiple‑choice online test, a portfolio interview and a project presentation.

No regular travel is required for study.

• GCSE Maths and English at grade C/4 or above, or Level 2 Essential Skills in literacy and numeracy.
• Confidence using computers and eagerness to learn new systems.
• Reliability, proactivity, organisation and willingness to develop new skills.
• Strong interest in administration, organisation or operational support.
• Enjoy solving problems and improving processes.
• Clear communication and teamwork abilities.
• Safety‑aware and calm under pressure.
• No driving licence required.

On successful completion, you’ll be well placed to apply for full‑time admin roles on site, which currently start from £26,416.

7th July 2026.

Royal Mail Group is an equal opportunity employer and welcomes applications from all individuals.