Admin & Operational Support Apprenticeship

Overview

Join Royal Mail as an Admin & Operational Support Apprentice at our Midlands Super Hub and learn how great organisation, communication and accurate administration help one of the UK's most important logistics networks run smoothly. You'll work at the centre of a busy operational environment, supporting teams with reports, records, data, planning, communication and day‑to‑day coordination.

• Earn while you learn – while you build valuable skills.
• Gain a nationally recognised qualification – a Level3 Business Administrator Apprenticeship.
• Build confidence in a real operational setting – learning how administration supports people, planning and performance.
• Develop practical workplace skills – including communication, organisation, data handling, stakeholder support and problem solving.
• Set yourself up for future opportunities – this apprenticeship is designed to prepare you to apply for full‑time admin roles on site, currently starting from £26,416.

As an Admin & Operational Support Apprentice, you'll learn how to provide the essential coordination and administrative support that helps a large operation run efficiently. You'll develop the confidence to manage information, support operational teams, communicate clearly and keep important records accurate and up to date.

• Provide high‑quality administrative support to operational teams.
• Manage reports, logs, records and documentation accurately and on time.
• Use business and operational systems to input data, track progress and support decision‑making.
• Communicate with teams across Operations, Transport and Engineering.
• Support staff planning, shift coordination, absence tracking and general workforce administration.
• Support quality tracking and help maintain clear, useful information for the operation.
• Assist with operational queries, problem solving and customer‑focused service.
• Build strong organisation and prioritisation skills in a busy logistics environment.

As part of the apprenticeship, you'll study with Babington towards a Level3 Business Administrator Apprenticeship. The programme is designed to help learners develop in‑depth knowledge of the industry and business environment they work in, while building skills that are transferable across business sectors. You'll develop skills in areas such as effective communication, stakeholder support, business processes, IT tools, data analysis, resource management, project work and continuous improvement.

The programme includes on‑programme learning and end‑point assessment. Assessment includes a multiple‑choice online assessment, a portfolio‑based interview and a project presentation.

You'll be supported through blended learning, skills coaching, progress reviews, workplace activities and apprenticeship development time.

• GCSE Maths and English at grade C/4 or above, or Level2 Essential Skills in literacy and numeracy.
• Be confident using computers and keen to learn new systems.
• Be reliable, proactive, organised and willing to develop new skills.
• Have a strong interest in administration, organisation or operational support.
• Enjoy solving problems and improving processes.
• Communicate clearly and enjoy working with others.
• Care about safety.
• Be able to stay calm and focused in a busy environment.
• No driving licence is required.

This fixed‑term apprenticeship is designed to give you a strong foundation in business administration and operational support. On successful completion, you'll be well placed to apply for full‑time admin roles on site, which currently start from £26,416.

After you apply, we'll invite you to complete numerical and verbal reasoning assessments so we can see how you work with words and numbers. If selected at screening, you may join a group assessment where you'll work with others on simple tasks. This will be alongside a competency‑based interview to talk about your skills and experiences. We'll guide you at every step, so you feel ready and confident.