Costing Administrator

Responsibilities

• Build and maintain effective professional customer relationships and communications.
• Help manage customer service delivery and communications as part of the service department.
• Communicate and liaise with the service team, engineering team, projects team, subcontractors, and equipment suppliers.
• Update relevant customer records in the system database.
• Ensure that the client is fully updated at all times via relevant portals regarding the status of every service job.
• Cost all jobs efficiently to avoid financial issues.
• Complete all admin duties in a timely manner.
• Respond to any client queries relating to job updates.
• Assist with service desk and small works administration as required.
• Process and maintain customer records.
• Ensure compliance, ensuring all certificates/documentation from engineers/subcontractors are completed correctly and are legible.
• Cost all jobs completed by engineers/subcontractors from previous days.
• Ensure the relevant purchase orders are in place while costing dockets and spend levels have not been exceeded.
• Utilise correct SORs for specified customers.
• Upload certificates and updates on web portals or via email.
• Check and ensure all certificates meet acceptable standards.
• Read all job notes to ensure the job is fully completed before costing.
• Update any asset spreadsheet/documentation where required.
• Obtain uplifts for purchase orders to avoid invoice queries.
• Deal with any financial queries to avoid invoice queries.
• Liaise between internal departments to resolve any customer issues.
• Distribute follow‑on calls from engineers' PDAs to relevant teams/schedulers.
• Update the system application with customer information, logging calls to ensure all information is present and correct for others in the department.
• Obtain purchase orders for remedial works carried out.
• Assist the scheduling team to achieve performance targets and ensure SLAs are met to improve and develop customer objectives.
• Maintain excellent attention to detail.
• Ensure any complaints received are dealt with in a professional manner; report all actions to the relevant manager.

• Excellent customer relationship skills with a professional telephone manner.
• Team player capable of working autonomously to support the service team and customer queries.
• Advanced communication and organisational abilities.
• Familiar with Microsoft applications, preferably advanced.
• Commercially astute, used to a contract operating environment with SLAs and KPIs.
• Enthusiastic in a growing, customer‑focused environment.

We offer a range of benefits that suit your lifestyle, including virtual GP access, a salary finance scheme, flexible holiday options, discounts through our MiDeals platform, cycle‑to‑work scheme, life cover up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan. We also award employees with Mitie Stars for outstanding work, with cash prizes available each month and a chance to win up to £10,000 at the end of the year.

A wide selection of training and development resources is available to support career progression.

We are committed to ensuring inclusive recruitment. If you require a reasonable adjustment due to a disability or long‑term condition, please let us know.

Apply now to join our Mitie team.