Receptionist​/Administrator

We are a busy 11,000 patient GP practice in Northamptonshire looking for an Receptionist/Administrator for up to 30 hours per week to join our friendly team.

Opening hours 8.00am - 6.30pm Monday to Friday.

We would be looking for someone who can provide flexible cover during opening times.

This is a fast-paced andvaried role that requires excellent communication skills and the ability toremain calm under pressure. You will manage a range of administrative and patient-facing tasks, ensuring the smooth running of our daily clinics.

• Greeting patients and visitors both in person and over the telephone.
• Booking,cancelling, and rescheduling appointments via the Systm One clinical system.
• Processing repeat prescription requests and handling diverse patient enquiries.
• Managing incoming and outgoing post, clinical coding tasks, and scanning documentation.
• Assist with ad-hoc administrative tasks as needed.
• Liaising with GPs, nurses, and external healthcare providers (e.g., secondary care and pharmacies).
• Maintaining patient confidentiality and data protection (GDPR) at all times.

You will play a vital role in ensuring the efficient day-to-day operations of the practice. Your responsibilities will include welcoming patients, managing appointment scheduling, handling incoming calls, and supporting the administrative team with various clerical tasks.

Theideal candidate will be organised, detail-oriented, and skilled in providing excellent customer service to patients and visitors. Your contribution willhelp create a welcoming atmosphere that enhances patient experience, while upholding confidentiality and adhering to healthcare regulations and practice policies.

• GCSE or equivalent in Maths and English.
• Exceptional verbal and written communication skills with a compassionate and professional telephone manner.
• High level of accuracy and attention to detail.
• The ability to multi-task, prioritise workloads, and work effectively within a team environment.
• Experience working in a GP practice or healthcare setting.
• Use of a clinical system (Systm One) or similar records management system.
• Candidates who demonstrate strong IT proficiency and experience in a GP setting will be prioritised.
• While we offer up to 30 hours per week, flexibility to cover holiday or sickness within the team is an advantage.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.