Receptionist​/Booking Team - Billing Aquadrome Northamptonshire

Receptionist / Booking Team
- Billing Aquadrome
- Northampton, Northamptonshire

Location: Billing Aquadrome NN3 9DA

Contract: Seasonal 16 hours (per week)

Job Summary

To provide a professional and friendly first point of contact for customers while efficiently managing bookings, enquiries, and administrative tasks. The role ensures excellent customer service and the smooth day-to-day operation of the reception and booking functions.

Key Responsibilities

• Welcome customers and visitors in a friendly and professional manner.
• Answer incoming telephone calls and respond to email enquiries promptly.
• Manage bookings, appointments, and cancellations using the company's booking system.
• Confirm customer appointments and provide relevant booking information.
• Handle customer enquiries and resolve issues or escalate them where necessary.
• Process payments and issue receipts where required.
• Maintain accurate customer records and update databases.
• Liaise with colleagues to coordinate schedules and ensure efficient service delivery.
• Monitor daily booking availability and maximise appointment utilisation.
• Carry out general administrative duties, including filing, scanning, and data entry.
• Keep the reception area clean, organised, and welcoming.
• Follow company procedures relating to confidentiality, health and safety, and data protection.

Skills and Experience

• Previous experience in a reception, customer service, or bookings role is desirable.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Ability to multitask and work effectively in a busy environment.
• Good computer skills, including Microsoft Office and booking or CRM systems.
• Professional telephone manner.
• High level of accuracy and attention to detail.
• Ability to work both independently and as part of a team.

Personal Qualities

• Friendly, approachable, and professional.
• Reliable and punctual.
• Positive attitude with a customer-focused approach.
• Calm under pressure and able to prioritise workload.
• Flexible and willing to support colleagues when required.

Working Hours

Hours to be agreed, including flexibility to cover holidays, sickness, and busy periods where required.

Reporting To

Reception Manager / Holidays Manager / Operations Manager

Team Benefits:

• Career progression opportunities
• Employee Assistance Programme
• 20% off Food & Drink while on the resort
• 20% Team Discount on Holidays