Admin Officer

Administrative Officer - Public Sector Opportunity in Northampton

Location: CNBC, 21-27 St Katherines Street, Northampton, NN1 2LH

Hourly Rate: £13.25 per hour

Working Hours: Full-time, Monday to Friday, 08:30am - 5:00pm (37 hours/week)

Contract Duration: Immediate start, initially 9 months with potential extension based on performance and client needs

Our client, a reputable government organisation, is seeking a proactive and adaptable Administrative Officer to join their team. This is a fantastic chance to gain valuable experience within the public sector, supporting vital services and working in a dynamic environment.

• Handling calls from the public, providing assistance with claims and queries
• Maintaining regular contact with court staff across processing sites nationwide
• Resolving customer queries through various contact channels, ensuring accuracy and timeliness
• Scheduling appointments and communicating with customers via phone and email
• Preparing routine correspondence and updating in-house systems
• Acting as an administrative liaison with internal and external contacts
• Following set procedures, exercising independent judgment under supervision

• A positive attitude and a can-do approach, open to change and new challenges
• Flexibility to adapt across teams and processes, with a proactive mindset
• Strong communication skills, both verbal and written
• Good IT skills, including proficiency with Microsoft Office applications
• Ability to work efficiently in a fast-paced environment with a customer-focused approach

• Full training provided over two weeks, with no holidays during induction
• Basic DBS clearance required (training provided)
• Candidates who have spent over 6 months outside the UK in the last 3 years may need to provide an overseas police check

This is an excellent opportunity for those looking to develop your administrative skills within a supportive government setting. If you're organised, adaptable, and eager to contribute to important public services, we'd love to hear from you!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

We are committed to engaging with you.