Receptionist, Administrative​/Clerical

Bosworth Independent School is a relatively small school of approximately 300 students. This enables us to offer a supportive family atmosphere, where students and staff can enjoy their work and thrive as valued people and professionals. Our ethos is one that believes in the importance of the individual and celebrates success regardless of the level. Students come from a wide variety of countries and are motivated and aspirational, mostly aiming for Russell Group and Oxbridge.

The Receptionist is a key member of the School’s administrative team and is often the first point of contact for students, parents, visitors, agents and other members of the wider school community. The post holder will provide a professional, welcoming and efficient reception service while supporting the day-to-day administration and operation of the School. A key part of the role is supporting students throughout their time at the School, ensuring that queries and concerns are handled appropriately and that students are directed to the relevant member of staff when additional support is required.

The Receptionist is directly responsible to the Office Manager and will work within the framework and expectations set by the Headmaster. The following provides a guide to the main responsibilities and scope of the role. It is not intended to be exhaustive, and duties may vary according to the needs of the School and the skills and experience of the post holder.

• Provide a professional, friendly and welcoming reception service to students, parents, staff, visitors, agents and other callers.
• Answer incoming telephone calls promptly and professionally, dealing with enquiries where possible or directing callers to the appropriate member of staff.
• Manage general enquiries received at Reception and ensure messages are passed on accurately and promptly.
• Welcome all visitors to the School and ensure they are appropriately signed in and out.
• Ensure that visitor documentation is completed, signed and filed correctly in accordance with School procedures and the visitor's status.
• Follow the School's procedures in relation to regular and irregular visitors and DBS requirements.
• Ensure visitors are directed or accompanied to the appropriate area or member of staff.
• Maintain a professional, organised and welcoming Reception environment at all times.

• Receive, check and sign for deliveries arriving at the School.
• Ensure deliveries are passed to the appropriate person or department.
• Receive and sign for examination documents and ensure they are transferred promptly and securely to the Exams Officer.
• Keep a log of all deliveries and collection of parcels
• Organise the collection, sorting and distribution of incoming post.
• Prepare and coordinate outgoing post and arrange for items to be taken to the Post Office when required.
• Support the secure management of documentation passing through Reception.

• Photocopy, print, scan, collate and file documents as required.
• Shred and securely dispose of confidential documentation in accordance with School procedures.
• Assist with general administrative tasks to support the effective operation of the School Office.

• Communicate with students, parents, staff, visitors and external contacts in a professional, courteous and approachable manner.
• Provide a consistently high level of customer service, recognising that Reception is often the first impression families and visitors have of the School.
• Remain calm, helpful and professional when dealing with challenging, sensitive or urgent enquiries.
• Take accurate messages and ensure information reaches the relevant member of staff.
• Build positive working relationships across the School and contribute to a supportive and welcoming environment.

• Work collaboratively with colleagues and provide support during particularly busy periods.
• Assist with School events, activities and administrative requirements where appropriate.
• Work flexibly to support the operational needs of the School.
• Maintain the confidentiality of sensitive information at all times.
• Undertake other reasonable duties appropriate to the role when required by the Office Manager or Headmaster.

The successful candidate should demonstrate:

• Excellent verbal and written communication skills.
• A professional, friendly and…