M&E Services Coordinator

This permanent post in Heating Services at Bromford Flagship covers mechanical and electrical work across the organisation's homes. The coordinator is the single point of contact for customers, engineers and contractors, scheduling servicing, repairs and maintenance from creation to completion. Duties also include invoicing, purchase orders and performance reporting, with agile working on a full-time weekday pattern. Candidates need coordination or scheduling experience and confidence with job management or CRM systems.

• Act as the central point of contact for customers, colleagues, engineers and contractors
• Coordinate and schedule servicing, repairs and maintenance work
• Manage appointments, follow-ups and rebooking of missed visits
• Manage jobs from creation through to completion and monitor service standards
• Maintain accurate records, systems and compliance documentation
• Support invoicing, purchase orders and performance reporting
• Communicate proactively with customers and stakeholders, giving updates and resolving queries
• Work closely with engineers, contractors and internal teams to deliver a seamless customer experience
• Support performance targets, compliance requirements and value-for-money service delivery

• Experience in a customer-focused administration, coordination or scheduling role

• Confidence using scheduling, job management or CRM systems
• Confidence using Microsoft Office applications
• Strong organisational skills and handling competing priorities
• Excellent communication and relationship-building skills
• Strong attention to detail and accurate record keeping
• Proactive, solutions-focused problem-solving

• Collaborative mindset and willingness to support colleagues

• 25 days holiday plus bank holidays, rising to 28 days after 5 years' service
• Agile working
• Family friendly policies
• Health and wellbeing support
• Opportunities to develop skills and broaden experience