Automotive Repair Quality Specialist

Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme

As an Automotive Repair Quality Specialist, you'll play a vital role in supporting Volkswagen Group's Authorised Repairer network, providing expert technical guidance to help diagnose complex vehicle issues and ensure repairs are completed efficiently and to the highest standards. Working as part of the Technical Support Team, you'll review and resolve technical cases, collaborate with workshop technicians and manufacturer specialists, and use your hands‑on diagnostic expertise to improve repair quality, reduce repeat enquiries and enhance the overall customer experience across the retailer network.

• Provide expert guidance and remote support to assist the retailer network with the identification of technical product issues and adherence to process.
• Work closely with the Retailers' technicians and the manufacturers' existing technical support team via specified communication channels.
• With your practical workshop experience, you will not only support the retailers, you will also assist in the development of solutions to reduce the volume and improve the quality of inbound contact.
• Demonstrate a personal commitment to DEKRA Automotive Ltd's Environmental & Quality Management System.

In order to be successful in this role you must have:

• Proven success in diagnosis on a range of vehicle systems in particular a strong emphasis on electrical/electronic systems.
• Wide experience in all aspects of vehicle repairs.
• Volkswagen Group Accredited Qualified Technician (or higher) is an advantage.
• Experience of Volkswagen Group Aftersales and Diagnostic Systems ELSA & ODIS is an advantage.
• Confident in technical concern resolution and warranty procedures.
• Very good verbal and written communication skills with high attention to detail
• Very good Computer skills familiarity with the Microsoft Office Suite of applications
• A process driven individual that can both adhere to and simplify complexity.
• Ability to work on own initiative with attention to detail with flexible and proactive personality.
• Personal qualities of integrity, credibility with high-level of organizational and time management skills
• Experience with a high-performing, collaborative, constructive peer group is a positive.
• Good business acumen and customer focused

• 25 days annual leave plus bank holidays
• Holiday buy and sell scheme
• Private health insurance
• Pension contribution
• Employee referral scheme
• Electric vehicle salary sacrifice scheme
• Eye test vouchers
• Employee Assistance Programme (EAP)