Account Manager

Salary
: £29,000‑£34,000 DOE + Commission

Hours: 37 hrs, Mon‑Fri;
Location: Remote with 1‑2 days per week in Northampton Office;
Contract: Permanent

We’re looking for a proactive, customer‑focused New Business Account Manager to develop and manage a portfolio of predominantly new brokers. Promoting the Online

DIRECT vision, you will drive broker performance and ensure outstanding service delivery.

At Online

DIRECT we provide intermediary business and technology services for B2B brokers to access the energy market. For 25 years we’ve supported energy brokers to establish and sustain successful long‑term businesses.

• Manage a targeted portfolio of new brokers, driving revenue growth through performance management, coaching and strategic guidance
• Deliver a structured onboarding experience that equips brokers with the tools to succeed
• Ensure service standards are met in line with internal SLAs
• Proactively identify growth opportunities and implement sales strategies to enhance broker productivity and close rates
• Review sales pipeline, analyse trends and assess performance to maintain strong portfolio health
• Handle bespoke and SME energy tenders, supporting brokers with the sales process, contract negotiations and close
• Promote suitable suppliers, products and wider Online
  
  DIRECT services to unlock new revenue opportunities
• Recognise brokers who may lack resources to succeed independently and work with internal teams to propose alternative partnership solutions
• Maintain up‑to‑date knowledge of the wholesale energy market, sharing market intelligence and insights to empower brokers
• Seek opportunities for professional development, ensuring you have the tools to effectively support and guide brokers
• Champion Online
  
  DIRECT’s values and encourage partnership‑led behaviours across all broker interactions

• Experience in the utilities or energy brokerage sector highly desirable
• Exceptional communication skills with the ability to influence, educate and build lasting relationships
• Proven account management experience with a track record of working to and achieving sales targets
• Highly organised, resilient and capable of managing workloads, deadlines and shifting priorities
• Strong commercial awareness with the ability to identify and maximise opportunities
• Results driven, focusing on achieving targets, maximising opportunities and striving for positive outcomes
• Passionate about delivering excellent customer service
• Competent in CRM systems and confident using Microsoft Office (particularly Excel)

• Competitive Salary + Bonus
• Career Development & Ongoing Training
• 25 days annual leave, in addition to bank holidays, increasing with length of service and the option to purchase additional days
• Sick Pay
• Volunteering Day
• Enhanced Maternity & Paternity
• Employee Reward Schemes
• Team Incentive Days
• Death In Service (DIS)
• Health Cash Plan
• Employee Assistance Program (EAP)
• Early Friday Finish
• Cycle to Work Scheme (subject to length of service)