Import Customs Supervisor

Contract: Permanent

Hours: Monday – Friday

Location: Northampton

Purpose Of the Role:

Reporting to the Import Customs Manager, the Import Customs Supervisor ensures the import customs team runs efficiently, compliantly, and in line with all regulatory requirements. With a strong focus on road‑freight clearances, the role is responsible for delivering a high‑quality service to customers across a range of export processes. A key part of the position is supporting new team members, refining workflows, and driving continuous improvement to optimise team performance.

• Supervising the import customs team in a fast‑paced environment
• Managing daily import operations when the Import Customs Manager is absent
• Providing effective customs solutions to meet service and operational deadlines
• Reviewing and improving processes without compromising quality
• Allocating tasks and overseeing daily declaration management
• Producing and monitoring KPIs to ensure targets are achieved
• Supporting the team with day‑to‑day issues and queries
• Maintaining compliance with Customs, AEO, and SOP requirements
• Working closely with internal teams, external customers, and customs authorities (HMRC, Border Force, DEFRA)
• Liaising with Head Office in Kempten on customs matters when required
• Promoting DACHSER values and supporting staff coaching, integration, and performance
• Managing absence records and contributing to appraisals
• Upholding Health & Safety, BRC, and ISO
  9001 standards
• Supporting a proactive safety culture and ensuring all team members follow H&S practices

• Minimum 2 years’ supervisory experience
• Minimum 2 years’ experience in a customs‑related role
• Good knowledge of third‑country customs regulations
• Strong understanding of customs procedures and formalities
• Working knowledge of UK CHIEF and related software
• Awareness of global geography
• Excellent verbal and written communication skills
• Strong listening skills and ability to understand different perspectives
• Confident problem‑solving and analytical ability
• Professional approach to resolving issues
• Good numerical and IT literacy
• High accuracy and attention to detail
• Highly adaptable in a changing environment

• Free Car Parking - hassle‑free parking every day, so your commute is stress‑free.
• 25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
• Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.
• Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
• Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
• Pension Plan - a flexible, tax‑efficient pension scheme where you decide your contribution level, helping you plan.
• Health Perks - free eye tests and money‑off vouchers to keep you feeling your best.
• Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.
• Long Service Awards - we celebrate and reward your loyalty and commitment over time.