Customer Onboarding & Mobilisation Lead
Job in
Northampton, Northamptonshire, NN1, England, UK
Listed on 2026-07-11
Listing for:
Mitie Cleaning & Hygiene Services
Full Time
position Listed on 2026-07-11
Job specializations:
-
Business
Client Relationship Manager, Customer Success Mgr./ CSM -
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Mitie – Fire & Security Systems is seeking an experienced Mobilisation & Customer Onboarding Manager to lead onboarding of new contracts and re‑mobilisations. You will coordinate with customers, Key Account Managers, Helpdesk and cross‑functional teams to ensure readiness, governance and exceptional customer experience throughout onboarding.
The role focuses on shaping the customer journey, building trusted relationships, running readiness reviews, and ensuring a smooth transition from bid to
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