Product and Proposition Manager - Business Admin Customer Journey

As a Product and Proposition Manager, you will own the lifecycle of finance admin delivery through embedded services products that shape the user experience for our business clients when using our digital channels. You will drive collaboration across our internal teams and with external partners to enable rapid scale and differentiated customer value. You will bring a commercial mindset, unlocking higher digital engagement, greater product holdings, and improved customer primacy through the delivery of regulatory‑ready solutions powered by real‑time Barclays transaction data.

We are particularly interested in external candidates with considerable traditional Product Management experience from Tech, SaaS or Fin Tech organisations, who can bring disciplined product discovery, roadmap ownership, data‑led prioritisation and proven experience scaling customer‑facing digital propositions.

To be successful as a Product and Proposition Manager, you should have experience with:

• Product ownership in Business Admin tools/journeys (Embedded Services) & API capabilities within the SME market.
• Managing relationships with external partners.
• Setting and executing roadmaps.
• Work with Design and Engineers in scaled agile framework.
• Considerable traditional Product Management experience in Tech/Fin Tech/SaaS environments, with a proven record of owning end‑to‑end customer journeys from discovery through scaled delivery, and repeat engagement.
• Able to define a clear product vision, prioritised roadmap, success metrics and MVP sequencing across multiple feature teams and stakeholder groups.
• Experience simplifying complex business workflows into intuitive digital journeys, ideally across SME, finance, admin, accounting or payments ecosystems.

Some other highly valued skills may include:

• Driving commercial outcome from embedded services.
• Experience using AI tools for productivity.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job‑specific technical skills.

This role can be based in either London, Manchester, or Northampton.

To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls.

• Development of customer level strategies & solutions that are tailored to customers’ needs.
• Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
• Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
• Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
• Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
• Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch.
• Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively.
• Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.