Service Manager

ROLE:
Service Manager

LOCATION:

Northampton

HOURS OF WORK:
Days

BASIC SALARY: £50K per annum plus company car

As Service Manager you will deliver an exceptional level of customer service through effective co-ordination of Service Engineers and other resources, ensuring that all jobs are completed in a very efficient and timely manner. To utilise your mechanical knowledge and experience to effectively allocate Engineers with consideration to their competence levels and experience. To proactively manage and progress repairs using the resources available to you and engaging the services of specialists, where required.

Engage regularly with customers, both existing, dormant and or new and develop a relationship with the view of building the service revenue stream. To pursue all departmental revenue opportunities and manage the company’s health and safety requirements.

• Manage and work in accordance with departmental Health, Safety,
• Environmental and quality aspects in-line with company policy & UK Law
• Deal professionally and timely regarding all departmental performance concerns and identify development opportunities
• Maximise revenue opportunities on all work streams by using all available resources
• Proactively visit customers to either generate work or deal with enquiries or complaints
• Produce weekly performance KPI’s for the department
• Monitor, review, and report monthly financial performance
• Attend monthly company management meetings, attend, as required, manufacturers service meetings
• Distribute work to departmental resources according to priority
• Manage the service admin team and ensure they follow company procedures and expectations
• Ensure all purchase and sales invoices are dealt with in a timely manner
• Manage all engineers
• Ensure engineers utilisation is kept to a high level
• Follow Company processes and to escape any situation that is beyond your line of authority
• Work collaboratively with all internal departments & stakeholders

• Excellent communication and negotiation skills.
• The ability to make decisions without recourse to others.
• Problem solving skills, including priority setting
• The ability to work as a team member, whilst maintaining independence
• The ability to promote and maintain healthy working relationships
• Business, commercial, financial & customer focus
• Good telephone manner and customer service skills.
• High level of understanding of mechanics and associated terminology
• Strong sense of ownership and enthusiastic work ethic
• Commercial awareness, including Profit & Loss
• PC literate, including Dealer Management Systems