Senior Manager, Market & Customer Intelligence

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life Medtronic’s Enterprise Accounts & Integrated Health Solutions (EA&IHS) focuses on transforming healthcare through long-term partnerships that go beyond devices—bringing together services, solutions, digital tools, and data. Within this space, the Senior Manager, Market & Customer Intelligence plays an important role in turning strategy into  this role, you will lead and scale a high-impact intelligence program across Medtronic Eur Asia.

The role focuses on transforming market and customer insights into actionable, decision-ready intelligence, while embedding a unified capability across countries and functions. It also bridges business objectives and AI-driven data solutions, translating commercial needs into actionable data insights. The position offers strong visibility and impact on customer engagement, portfolio decisions, and regional strategy. This is a remote role, but you must be willing to travel across the Western Europe region 20–30% of the time.

Responsibilities may include the following and other duties may be assigned:

Lead and own the Market & Customer Intelligence Program, translating pilot learnings into a scalable operating model and governance framework

Drive the 12–18-month rollout roadmap across functions, countries, and use cases

Run monthly, quarterly, and annual intelligence cycles, synthesizing inputs into clear, actionable insights

Integrate signals from multiple sources into coherent, decision-ready narratives

Ensure high-quality standards, consistency of frameworks, and relevance to business decisions

Drive adoption across teams through enablement, support, and stakeholder engagement

Track KPIs, identify gaps, and continuously improve processes to establish the capability as a trusted enterprise asset

Required Knowledge and

Experience:

Advanced degree in business, healthcare, economics, engineering, or a related field

Significant experience in strategy, intelligence, consulting, commercial operations, or healthcare transformation Proven track record of leading large, cross-functional and multi-country programs

Strong understanding of AI-driven analytics, machine learning concepts, and data management principles (e.g., data lakes/warehouses)
Excellent strategic thinking, with the ability to translate business needs into AI-enabled solutions and clear, structured insights

Strong stakeholder management skills, with experience influencing senior leaders and scaling initiatives from pilot to business-as-usual; fluent in English (additional languages are a plus)
Physical

Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind:
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