Framework Manager

Overview of the role

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.

Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.

Due to continued growth, we are hiring a new Framework Manager to ensure Phoenix maximises the value of its framework agreements, simplifying complex procurement routes, ensuring compliance, and enabling teams to use frameworks effectively.

• Own and manage Phoenix's framework agreements, ensuring compliance, governance, and accurate record keeping.
• Maintain framework documentation, contracts, certifications, and audit-ready records across relevant systems.
• Monitor framework obligations, renewals, reporting requirements, and compliance deadlines.
• Develop and maintain Power BI dashboards and reports to provide visibility of framework performance, compliance, utilisation, revenue, margin, and commercial opportunities.
• Produce regular management information and performance reporting for senior leadership, identifying trends, risks, and recommendations for action.
• Support bid, sales, and commercial teams with framework guidance, routes to market, and compliance requirements.
• Act as the internal subject matter expert for all active frameworks, providing training and ongoing support.
• Track framework performance, utilisation, revenue, and commercial opportunities, providing insight and recommendations.
• Coordinate framework reviews, supplier relationships, and engagement with framework authorities.
• Manage contractual obligations, MI returns, rebates, and framework-related risk mitigation.
• Support the onboarding of new frameworks and identify opportunities to maximise framework value.
• Drive continuous improvement, promoting best practice and consistency across framework management processes.

At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on.

We're proud to be certified as a Great Place to Work® and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.

When you join Phoenix, you can expect:

• A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.
• Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.
• A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.
• A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.
• Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.
• Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.

We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it.

Take a look at our Culture Blueprint to get a real sense of who we are.

The right person for this role will be highly analytical, commercially minded, and confident working with data to drive decision-making. You'll have experience managing frameworks, contracts, procurement, bids, or compliance activities and be comfortable translating complex requirements into clear, practical guidance. Advanced Power BI and reporting skills are essential, along with the ability to identify trends, risks, and opportunities from large datasets.

You'll be proactive, detail-oriented, and an excellent stakeholder manager, capable of influencing teams across the business and ensuring Phoenix maximises the value of its framework portfolio.

• Experience managing public sector frameworks, procurement agreements, bids, contracts, or compliance activities.
• Highly analytical, with the ability to interpret complex data,…