Passenger Transport Coordinator

About the role

Eleanor Lodge provides exceptional levels of support to adults aged 18 and over with learning disabilities and mental health needs. Situated in Delapré, Northampton, it offers a welcoming environment where customers can enjoy an enhanced quality of life. We also provide domiciliary care services to adults living independently within the community. In addition to our residential and domiciliary care services, provides a range of enjoyable activities, social opportunities, and community-based experiences for adults living in residential services, supported living, independent living, or with family members.

The service promotes wellbeing, independence, confidence, and meaningful social connections in a safe and welcoming environment.

You will be responsible for planning and coordinating transport arrangements for customers attending Eleanor Lodge's and community-based activities across Northamptonshire. Using a computerised scheduling system, you will organise efficient pick-up and drop-off journeys, taking into account customer locations, attendance times, individual schedules, and driver availability. Working with a complex two-week rota, you will coordinate transport for up to 23 customers, some attending full-day sessions and others attending for shorter activities throughout the day.

You will allocate journeys to staff who drive the service's minibuses, ensuring routes are planned efficiently and customers are collected and returned safely and on time. The role is office-based and requires excellent organisational skills, attention to detail, and the ability to manage changing transport requirements while maintaining accurate schedules and records. You will liaise with drivers, Community Support Workers, customers, carers, and external professionals to ensure the smooth delivery of transport services.

Highly organised, dependable and able to manage multiple priorities while maintaining accuracy and attention to detail, with a natural ability to plan and coordinate services in a busy environment. Strong administrative experience, including managing records, processing information and working with financial systems and procedures, is essential, alongside confidence in using Microsoft Office applications such as Word, Excel and Outlook, with excellent IT and keyboard skills.

A professional and approachable communicator, comfortable liaising with a wide range of people and producing clear and accurate correspondence and documentation. The ability to work independently, prioritise workloads, meet deadlines and adapt to changing service needs is key, as is a good understanding of confidentiality, data protection and GDPR. An awareness of equality, diversity and the varied needs of the people who access our services is also important.

A good standard of education, including English and Maths, together with an NVQ/QCF Level 2 qualification in a relevant subject, or equivalent administrative experience, is essential. Most importantly, a positive and collaborative approach, a passion for delivering an efficient and reliable service, and a commitment to our THRIVE values will help make a real difference to the adults who access Eleanor Lodge and its services.

This is an office-based position working 18.5 hours per week. Hours can be worked flexibly, at your discretion, between 7:00am and 10:00pm, provided transport schedules are planned and maintained to meet the needs of the service. This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate. It is also a regulated activity and will be subject to a Children and Adults Barred List check.

West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment. Please note that we are unable to offer sponsorship for this role. Applicants must have the legal right to work in the UK at the time of application. We reserve the right to close this vacancy early should a sufficient number of suitable applications be received.

You can also see our full list of employee benefits on our careers site here:
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