Senior Content Designer

About The Role

We’re looking for a Senior Content Designer to lead content design work for our clients across digital and non-digital products and services.

You’ll work in multidisciplinary teams to design how people find, understand, access and use products and services – making sure content is accessible, easy to understand and in the most appropriate format. You’ll also work with clients to help them develop a clear approach to producing, managing and maintaining content.

You’ll be part of an established content design Community of Practice ’ll work with the Head of Content Design and the rest of the content design team to learn and grow together, and define how we deliver great content design work at TPXimpact.

We encourage hybrid working – our team is based across the country, both remotely and from our offices and hubs. Depending on your project, you will be typically expected to attend a Leeds, London or Manchester office once a week.

• Working as a content designer in multidisciplinary teams – designing, prototyping, testing, building, and iterating content for products and services – from high-level flows and journeys to specific interface details
• Producing content design work for clients and providing support to embed content design into their ways of working - this may mean occasionally leading small teams of content designers on a larger project or programme of work
• Using analytics, data, user feedback and user research to identify user needs
• Writing and mapping user journeys to inform content strategy and design decisions based on data and user needs
• Supporting the development of content design strategies and governance (such as processes or ways of working)
• Creating and editing content in line with style guides and using plain English
• Upskilling client teams and the wider TPXimpact design community through training, pair writing and workshops - including facilitating these sessions when required
• Supporting user research and working with other design specialists to develop and test content, information architecture, and prototypes
• Sharing and documenting your knowledge and approach, helping to create best practices that will guide the consistency and quality of all our work
• Advocating for best practice in content design across the organisation and on all client projects
• Contributing to a content design community of practice at TPXimpact, making sure good content design principles are embedded throughout all the work we do.

• Individual utilisation - 90%

• medium/high
• leading content design work
• providing practice specific support on client projects
• holding ambiguity with the ability to adapt to fast changing situations.

• manage delivery and client relationships
• contribute to sales activities (bids, public speaking, blogging)
• act as as a line manager and a mentor/coach

• Experience leading and delivering high-quality content design work at a senior level
• Experience delivering content design work for online and offline journeys, as part of a wider product or service
• Experience working with hypothesis and user need driven approaches when iterating and improving content
• Experience of defining and working with data to measure success
• Experience designing solutions that work for everyone, including usability and accessibility considerations to meet user needs and deliver the best possible user experiences
• Experience producing content as part of a multidisciplinary agile team, as well as experience working alone or with other content designers as part of a content-only stream of work
• Experience creating and implementing…