Customer Service Coordinator

Customer Service Coordinator – Commercial

Salary: £28-30,000 (plus Company Bonus)

Location: Moulton Park, Northampton, NN3

Employment type: Permanent, Full-time

Hours: Monday to Friday, 8am-5pm

As a Customer Service Coordinator, you will be managing your own clients within a region of the UK, supporting an external account manager. This role offers an excellent opportunity to progress to become an Account Manager.

• Front line of contact for customers – answering, monitoring and responding to incoming calls, e-mails, live chats and other enquiries.
• Complete all sales support administration tasks accurately and effectively, including processing sales orders.
• Provide accurate quotes and resolve any queries efficiently.
• Provide administrative support to the external account manager and team on a general basis.
• Processing of orders via website and encouraging people to use web order facilities.
• Raise returns and collections.

• Previous experience of Customer Service, Coordination and Administration.
• Good organisational skills.
• Excellent customer care skills.
• High level of concentration and excellent attention to detail.
• Confidence and experience to develop the role and make it your own.
• Proficient in Microsoft Office:
  Word, Excel.

Please note, due to the high volumes of applications we receive daily, if you are not contacted within 72 hours, your application is unsuccessful. Thank you.

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